374603621-2-25-2026-08-AS-APAO-DTL94X-20260428230303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603621
Report Date: 02/25/2026
Date Signed: 02/25/2026 02:29:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/18/2026 and conducted by Evaluator Ramon Serrano

COMPLAINT CONTROL NUMBER: 08-AS-20260218151207

FACILITY NAME:	ACI		FACILITY NUMBER:	374603621
ADMINISTRATOR:	TAMARA ANDERSON		FACILITY TYPE:	775
ADDRESS:	296 H STREET, #101		TELEPHONE:	(619) 409-4100
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91910
CAPACITY:	90	CENSUS: 55	DATE:	02/25/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Administrator Tamara Anderson.		TIME COMPLETED:	12:37 PM

ALLEGATION(S):

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Staff spoke inappropriately to clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint findings. LPA introduced himself and disclosed the purpose of the visit with Administrator Tamara Anderson.

Community Care Licensing (CCL) has investigated the above allegation. The investigation consisted of LPA observations, records review, interviews with staff and clients.

LPA conducted an investigation into the allegation that staff spoke inappropriately to clients. LPA interviewed multiple clients and staff members to gather information. LPA first interviewed Client 1 (C1), who has attended the day program for approximately one year. C1 stated that they like the program and described staff as very nice and helpful. C1 denied ever hearing staff yell, scream, threaten, or tell clients to “shut up.” C1 explained that sometimes staff ask clients to quiet down during class time, but emphasized that this is done respectfully and not in an inappropriate or aggressive manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260218151207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ACI	FACILITY NUMBER: 374603621
	VISIT DATE: 02/25/2026

NARRATIVE

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LPA then interviewed Client 2 (C2), who reported that they love attending the program and that staff are patient and supportive. C2 stated that staff regularly help them when needed and denied ever hearing staff raise their voices at clients or use phrases such as “shut up” or threats of removal from the program. LPA interviewed Client 3 (C3), who described the staff as pretty good and patient. C3 also denied hearing staff yell, threaten, or speak disrespectfully to any client.

LPA interviewed Staff 1 (S1), who explained that there are times when they must speak in a louder tone, particularly when in the community with clients. S1 stated that clients sometimes wander off in stores, and they need to use a louder voice to ensure clients do not get separated from the group. S1 shared that during one outing, they asked Client 4 (C4) to hurry so the bus would not leave without them, and in response, C4 told S1 to “shut up.” S1 stated they used the situation as a teaching moment to explain to C4 that such language is not acceptable at the program and that clients are expected to communicate respectfully as adults. S1 also explained that C4 occasionally “acted up” in the community, raising their voice or throwing their hands up, which required S1 to redirect them in order to maintain safety and appropriate behavior.

LPA interviewed Staff 2 (S2), who stated they have never heard any staff yell or scream at clients. S2 stated that staff may tell clients to “keep it down” when needed, especially if clients are being loud in a classroom or community setting, but emphasized that staff do not tell clients to “shut up.”

LPA interviewed the Administrator (ADM), who stated that several employees had recently resigned and expressed concern that those individuals may have made the complaint. ADM denied that staff yell, scream, or speak inappropriately to clients and emphasized that staff are expected to communicate respectfully and professionally.

LPA also interviewed the Program Manager (PM), who stated that the staff had recently been experiencing staff to staff personality conflicts that significantly affected morale. PM explained that management addressed the issues, but some employees were dissatisfied because they did not “get their way.” PM stated that decisions had to be made based on what was best for the entire program. PM stated that staff do not yell, scream, or threaten clients. PM also explained that they have had to train staff to be mindful about how they word things and how tone may be interpreted by certain clients, as some clients may misunderstand communication even if the staff member is not acting inappropriately.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20260218151207

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ACI	FACILITY NUMBER: 374603621
	VISIT DATE: 02/25/2026

NARRATIVE

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Based on interviews with clients, staff, and administration, there was no evidence to support that staff spoke inappropriately to clients. All clients interviewed reported that staff are respectful, patient, and helpful. Staff interviews and administrative statements were consistent in denying that inappropriate language is used. Although the allegation may have occurred or may be valid in part, there is not a preponderance of evidence to prove the alleged violation did occur. Therefore, the allegation is unsubstantiated.An exit interview was conducted with Administrator Tamara Anderson. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Administrator Tamara Anderson, whose signature below verifies receipt of these rights.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:	DATE: 02/25/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026

LIC9099 (FAS) - (06/04)

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