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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603623
Report Date: 04/28/2023
Date Signed: 04/28/2023 04:24:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/25/2023 and conducted by Evaluator Liliana Silveira
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20230125103150
FACILITY NAME:DSC - HELIX HOUSEFACILITY NUMBER:
374603623
ADMINISTRATOR:DIANE SPURGEONFACILITY TYPE:
735
ADDRESS:588 ROBERTA AVE.TELEPHONE:
(619) 447-5307
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:6CENSUS: 5DATE:
04/28/2023
UNANNOUNCEDTIME BEGAN:
04:10 PM
MET WITH:House Manager Carmen RamirezTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Staff did not treat clients with dignity.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liliana Silveira conducted a complaint investigation visit to deliver findings for the above-mentioned allegation. LPA Silveira met with House Manager Carmen Ramirez and shared the findings.

The Department’s investigation consisted of observations, interviews, and records review. On 01/25/23 it was alleged that staff did not treat clients with dignity, in particular, that staff #1 (S1) was throwing food items at the clients and engaging in unprofessional behavior with the clients. Interviews with clients revealed that clients did not have concerns with how they were being treated by staff members at the facility. Interviews with the clients also revealed that the clients did not have any recollection of any food fights having occurred. Interviews with staff revealed that there was no witness of altercations between clients and staff or of food fights. Interviews with staff also revealed that staff did not have concerns regarding S1’s behavior around clients. (continued on LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230125103150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: DSC - HELIX HOUSE
FACILITY NUMBER: 374603623
VISIT DATE: 04/28/2023
NARRATIVE
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An interview with the Administrator revealed that an internal investigation had been conducted regarding the food throwing incident and it was determined that it may have been a client who threw the food. This was corroborated by an interview with a staff as well. Interviews with outside sources also revealed that there are no concerns with staff on client interactions at the facility. There was not enough corroborative evidence to substantiate the allegation.

Due to lack of corroborating evidence, the findings regarding the above allegation were established to be unsubstantiated. This finding means that although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

LPA Silveira conducted an exit interview with Carmen. At the time of the exit interview Carmen was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2