<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603625
Report Date: 07/23/2024
Date Signed: 07/23/2024 01:06:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2024 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20240617110630
FACILITY NAME:STELLAR CAREFACILITY NUMBER:
374603625
ADMINISTRATOR:LINDA CHOFACILITY TYPE:
740
ADDRESS:4518 54TH STREETTELEPHONE:
(619) 287-2920
CITY:SAN DIEGOSTATE: CAZIP CODE:
92115
CAPACITY:120CENSUS: DATE:
07/23/2024
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Executive Director Linda ChoTIME COMPLETED:
01:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee staff handled resident roughly.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced complaint visit to deliver findings regarding the above-mentioned allegations. LPA was met by Executive Director Linda Cho and Administrator Brandon Cho, and was granted entry into the facility to discussed the purpose of the visit.

Investigation consisted of interviews with residents, staff, outside sources, and review of facility records. It was alleged that Staff handled resident roughly.


[ Continued on 9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy RodgersTELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20240617110630
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: STELLAR CARE
FACILITY NUMBER: 374603625
VISIT DATE: 07/23/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
[Continued from 9099]

On 6/13/2024, the Department received a self-reported incident report that described a morning incident of a resident. The incident report stated that Resident 1 (R1) was yelling at a staff member, propelling their wheelchair into a staff member, combative and pulling staff member hair. It was also noted that bruising to the left hand was present and was checked by the LVN on site. R1 was redirected and offered breakfast in a communal Setting. Due to agitation, offered resident to assist back to their room. Resident started to yell and became combative as entering the elevator. All parties, including Responsible party, agreed to have R1 medically evaluated at local hospital.

Physician’s report dated 11/3/2022 indicates a diagnosis of dementia and has exhibited Sundowners. The report also indicates R1 can become disruptive/argumentative during activity and may exhibit frustration. Progress notes indicate R1 had only been a resident of the facility for one day when behaviors started to appear. The facility took appropriate action and accommodated said behaviors to ensure the safety of other residents.

interviews with staff indicate numerous attempts to redirect R1’s combative behaviors in a non-threatening or rough manner. Interviews with residents in the facility were conducted. These sources did not witness the facility treat any resident without respect or witness any rough handling by staff. Investigative interviews with outside source revealed that R1 is easily startled and will often become combative when R1 feels startled. The Department interviewed R1 on July 23, 2024 and was able to confirm R1 feels safe and comfortable. Additionally, no injuries were reported or observed on R1 during the interview.



The Department has investigated the above allegation. Based on evidence obtained, including interviews and records reviewed, the allegation is determined as unsubstantiated as the Department could not meet the preponderance of the evidence standard.

An exit interview was conducted with Executive Director Linda Cho and a copy of this report and Licensee/Appeal Rights (LIC 9058 03/22) were provided to Executive Director Linda Cho whose signature below confirms receipt of documents.

SUPERVISOR'S NAME: Denise PowellTELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy RodgersTELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2