374603625-5-14-2025-08-AS-SJAB-DGXS77-20250523133700

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603625
Report Date: 05/13/2025
Date Signed: 05/14/2025 03:25:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/04/2025 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20250404123520

FACILITY NAME:	STELLAR CARE		FACILITY NUMBER:	374603625
ADMINISTRATOR:	BRANDON CHO		FACILITY TYPE:	740
ADDRESS:	4518 54TH STREET		TELEPHONE:	(619) 287-2920
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	150	CENSUS: 98	DATE:	05/13/2025
		UNANNOUNCED	TIME BEGAN:	12:50 PM
MET WITH:	Brandon Cho, Administrator		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff did not respond to resident's call light in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to deliver findings regarding the above complaint allegation(s). LPA introduced themselves and disclosed the purpose of the visit to Executive Director Brandon Cho.

On 04/4/2025, it was alleged that staff did not answer residents' call signal requests in a timely manner. More specificaly, staff did not respond for thirty minutes to call light assistance, once staff responded staff indicated they would return but never returned.

The Department's investigation consisted of unannounced facility visits, interviews with facility staff, residents, outside sources, and LPA direct observations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy Rodgers	TELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:	DATE: 05/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250404123520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: STELLAR CARE	FACILITY NUMBER: 374603625
	VISIT DATE: 05/13/2025

NARRATIVE

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Continued from 9099)

Interviews with staff, resident family members, and an outside source do not corroborate the allegation. Staff members' interviews reveal that they use a radio system to communicate and cooperate to respond within a few minutes of each resident's request for help using their call button. LPA observations on several occasions and an interview with an outside agency, that frequents the facility, confirm that call button requests are responded to promptly. LPA observations of the call light board system in the front lobby indicates in a 30 min time period floor 1 and 2 had 6 call light requests with an average response time of 1.8 minutes. Floor 4 had two call light request with an average response of 3.5 minutes.

Interview with the executive director confirms the facility has a a call light/button request system as well as a video monitor system and the all staff are training to respond in a timely manner of the call button request being activated within the room of the resident.

The Department has investigated the above-mentioned allegation and based on interviews and records review, the preponderance of the evidence has not been met, therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with Brandon Cho, Administrator. A copy of this report was provided and their signature on this report confirms receipt.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 767-2317
LICENSING EVALUATOR NAME: Amy Rodgers	TELEPHONE: 619-997-4108
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025

LIC9099 (FAS) - (06/04)

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