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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 11/20/2025
Date Signed: 11/20/2025 02:39:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20251009131330
FACILITY NAME:LOL - LIFE OF LIBERTY, LLCFACILITY NUMBER:
374603642
ADMINISTRATOR:MUNOZ, CLAUDIAFACILITY TYPE:
775
ADDRESS:320 N. HORNE STREETTELEPHONE:
(760) 433-5411
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:100CENSUS: DATE:
11/20/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:TIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Lack of supervision resulted in clients need not being met
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Amy Rodgers conducted an unannounced visit to further invistagte and deliver complaint findings. During the investigation, LPA conducted interviews with staff, multiple family members, outside sources, and reviewed facility records as well as Direct observation.

On October 9th, 2025, it was alleged that that clients needs are not being met due to lack of supervision. More specifically, concerns were raised regarding hydration, toileting, and wheelchair positioning.
According to Client #1’s (C1) physician report, C1 is diagnosed with Cerebral Palsy and requires full assistance with all activities of daily living (ADLs).

(Continued on LIc 9099)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20251009131330
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LOL - LIFE OF LIBERTY, LLC
FACILITY NUMBER: 374603642
VISIT DATE: 11/20/2025
NARRATIVE
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(Continued from LIC9099)

According to Client #1’s (C1) physician report, C1 is diagnosed with Cerebral Palsy and requires full assistance with all activities of daily living (ADLs). Staff interviews and LPA observations confirmed that the facility provides access to a water cooler, which clients either use independently or with staff assistance to refill water bottles. Multiple staff interviews revealed that C1 is encouraged to hydrate throughout the day and has the right to refuse water intake. Staff described C1 as non-verbal but able to communicate needs through gestures or vocalizations. Staff confirmed that C1 requires full assistance with toileting and repositioning. C1 uses a wheelchair with a power movement function and wears a full back brace. Staff reported that they often adjust the wheelchair when C1 indicates discomfort, which they believe may be related to the brace. Staff also reported that they believe the position of the brace may occasionally cause the incontinence brief to leak, resulting in C1’s clothing becoming wet. When this occurs and is noticed, staff stated they change C1 immediately. LPA reviewed the staffing schedule against actual worked schedules and found the facility to be in compliance with Title 22 staffing requirements. Records review revealed that the facility does not maintain formal logs for hydration or incontinence care for C1. Interviews with outside sources, including family members of other clients with similar full-assist needs, revealed no reports of dehydration, toileting, or skin integrity concerns. While a few noted that their clients had occasionally returned home with a wet brief, they described these instances as rare.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. 

An exit interview was conducted with Program Director Munoz, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 11/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2