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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 11/18/2025
Date Signed: 11/18/2025 11:23:05 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Janet Ngallo
COMPLAINT CONTROL NUMBER: 08-AS-20251021172510
FACILITY NAME:LOL - LIFE OF LIBERTY, LLCFACILITY NUMBER:
374603642
ADMINISTRATOR:MUNOZ, CLAUDIAFACILITY TYPE:
775
ADDRESS:320 N. HORNE STREETTELEPHONE:
(760) 433-5411
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:100CENSUS: DATE:
11/18/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Program Director Claudia MunozTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Faciltiy's lack of supervision resulted in client being inapproppiately touched by another client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst(LPA) Janet Ngallo conducted an unannounced subsequent visit to deliver findings regarding the above mentioned complaint allegation. LPA introduced themselves and disclosed the purpose of the visit and elements of the complaint to Program Director Claudia Munoz.

On October 21st, 2025, it was alleged that the facility's lack of supervision resulted in client being inappropriately touched by another client. The department's investigation consisted of unannounced facility visits, LPA observations, interviews with facility staff and outside sources, collateral visits, and records review.

(Cont. on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20251021172510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LOL - LIFE OF LIBERTY, LLC
FACILITY NUMBER: 374603642
VISIT DATE: 11/18/2025
NARRATIVE
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(Cont. from LIC 9099)

Regarding the above mentioned allegation, three(3) staff members, and two(2) clients were interviewed. Staff and client interviews did not corroborate the allegation, as staff stated that they have witnessed no client on client inappropriate touching or behaviors. Staff stated that when it comes to bathroom time for groups, they always have clients in the stall where they aren't being seen as much as possible. Client interviews suggested limited verbal communication and difficulty maintaining topic relevance during conversation, but no statements regarding any inappropriate behaviors.

LPA accompanied by staff, conducted a tour of the facility and observed at least one staff member in each activity classroom. LPA observed cameras throughout the facility within the hallways in some blind spots, and in most of the activity rooms except bathrooms.

Review of the facility records did not corroborate the allegation. LPA review of the staff schedule revealed that there is 1 staff present in all the activity rooms, and 2 staff present in the multipurpose rooms during lunch hours. LPA review of Client 1 (C1)'s file revealed that C1 is frequently confused, and occasionally able to communicate. Facility supervision procedure and participant restroom use acknowledgement records signed by all employees revealed that staff must be aware of participants whereabouts at all times. Staff must be with participants whether they need assistance in the restroom or not, and participants in restroom groups that do not need to use the restroom must wait outside the restroom, be assigned to a buddy, or must stay in communication with staff while staff assists other participants in the restroom. Additional records revealed that an internal investigation was conducted by the facility, and no evidence was found that client on client inappropriate touching occurred. No records were found to give evidence to lack of supervision resulting in client on client inappropriate behaviors.

(Cont. on LIC 9099-C pg. 2)
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20251021172510
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LOL - LIFE OF LIBERTY, LLC
FACILITY NUMBER: 374603642
VISIT DATE: 11/18/2025
NARRATIVE
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(Cont. from LIC 9099-C)

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.  An exit interview was conducted with Program Director Munoz, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:

DATE: 11/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3