374603642-4-8-2026-08-AS-APAO-DT839Q-20260416180330

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 04/08/2026
Date Signed: 04/08/2026 11:46:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/15/2026 and conducted by Evaluator Ramin Hashemi

COMPLAINT CONTROL NUMBER: 08-AS-20260115125012

FACILITY NAME:	LOL - LIFE OF LIBERTY, LLC		FACILITY NUMBER:	374603642
ADMINISTRATOR:	MUNOZ, CLAUDIA		FACILITY TYPE:	775
ADDRESS:	320 N. HORNE STREET		TELEPHONE:	(760) 433-5411
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	100	CENSUS: 65	DATE:	04/08/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Business Office Manager Korinne Hughes Program DIrector Claudia Munoz		TIME COMPLETED:	11:50 AM

ALLEGATION(S):

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Client was financially abused while in care

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Business Office Manager Korinne Hughes and was later joined by Program DIrector Claudia Munoz.

On 01/15/2026 regarding the allegation, "Client was financially abused while in care" it was alleged that Client 1's (C1) credit card was used to make $793.23 worth of unauthorized charges by another program client/staff member.

The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, clients, and outside sources.

(Continued on LIC9099C, Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260115125012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LOL - LIFE OF LIBERTY, LLC	FACILITY NUMBER: 374603642
	VISIT DATE: 04/08/2026

NARRATIVE

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(Continued from LIC9099, Page 1)

Staff interviews revealed: Staff unanimously agreed that they did not see any clients interact with C1's property during the alleged time of the incident. With regards to a client member acting as a paid member of staff, according to Staff 1 (S1), Client 2 (C2) is assigned tasks classified as "facility upkeep and chores; delivering the mail, running errands, taking out the trash, handling staff monies." Once outside sources mentioned C2 as a possible suspect of financially abusing C1, S1 and S2 questioned C1 and C2 separately to inquire about what happened. S1 told the LPA, "C1 told me C2 was not involved. I spoke to C2 and they had no clue what I was talking about" with regards to making purchases with C1's credit card. Staff went on to tell the LPA that C2 is not very good at keeping secrets or hiding misdoings and they purported with certainty that in the past when C2 has tried to, C2 has certain signs and behaviors associated with hiding or lying; These behaviors were not present when staff conducted their investigation.

Client interviews revealed: C1 reported that they had no idea or suspicion of who was responsible for the credit card theft nor if it occurred at the day program or outside of it. C1 had recollection of making the police report but did not indicate to the LPA that C2 was responsible for the incident. When C1 was asked about knowing who was responsible, they told the LPA they did not know who took the money and never found out. C2 reported that they are friends with C1 and have no idea what happened to C1's credit card. C1 did not characterize themselves as having friends.

Outside Source Interviews revealed: According to Outside Source 1 (OS1), the unauthorized charges were disputed by C1 and their roommate and the money was refunded. OS1 characterized C1 as forgetful and when OS1 asked C1 if they remembered about their lending their card, someone grabbing it, or someone taking a picture of it, C1 responded "maybe I did" and "no, I didn't". OS1 told the LPA that C1 was advised by the bank to file a police report. When questioned by police, C1 reported remembering that C2 (characterized as a friend) used their card to buy a candy bar.

Based on interviews and direct LPA observations, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Program Director Claudia Munoz, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/08/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026

LIC9099 (FAS) - (06/04)

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