374603642-4-30-2026-08-AS-LTEZ-DUBPXP-20260522114239

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 04/30/2026
Date Signed: 04/30/2026 12:52:04 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/22/2026 and conducted by Evaluator Ramin Hashemi

COMPLAINT CONTROL NUMBER: 08-AS-20260422161810

FACILITY NAME:	LOL - LIFE OF LIBERTY, LLC		FACILITY NUMBER:	374603642
ADMINISTRATOR:	MUNOZ, CLAUDIA		FACILITY TYPE:	775
ADDRESS:	320 N. HORNE STREET		TELEPHONE:	(760) 433-5411
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	100	CENSUS: 65	DATE:	04/30/2026
		UNANNOUNCED	TIME BEGAN:	09:05 AM
MET WITH:	Porgram Director Claudia Munoz		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff takes clients' lunch
Staff verbally threatens clients

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ramin Hashemi conducted an unannounced visit to initiate and deliver findings for a complaint investigation regarding the above-mentioned allegations. LPA identified themselves and met with Program Director Claudia Munoz, to discuss the purpose of the visit and elements of the complaint. During the visit, the LPA collected facility records, conducted a tour of the facility, interviewed staff, and delivered findings.

On 04/22/2026 it was alleged that "Staff takes client's lunch" and "Staff verbally threatens clients." The Department’s investigation consisted of unannounced facility visits, interviews with facility staff, clients, and direct LPA observations.

Regarding the allegation, "Staff takes client's lunch," it was alleged that facility staff are stealing client's lunches and eating them in front of clients.
(Continued on LIC9099C, Page 2)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260422161810

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LOL - LIFE OF LIBERTY, LLC	FACILITY NUMBER: 374603642
	VISIT DATE: 04/30/2026

NARRATIVE

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(Continued from LIC9099, Page 1)

Regarding the allegation, "Staff verbally threatens clients," it was alleged that staff threaten clients during their lunch period to procure lunches for personal possession.

Interviews with Facility staff revealed that staff unanimously agree that they have not seen other staff taking lunches nor have they seen other staff eating food with clients without permission. Staff 2 (S2) stated that clients will offer to share their food with staff without the need of threats. Staff 1 (S1) described the morning routine for clients which involves clients handing off lunches to program staff when they first arrive or if they are independent enough, clients will put away lunches themselves. When lunchtime occurs, facility staff will help clients with their lunches through the use of appliances to help warm up meals, by helping feed them, and by cleaning up clients and dishes after they've eaten.

Interviews with clients revealed that Client 1 (C1) has seen one staff member eat food during the program lunch period. When questioned about clients threatened with suspension, C1 told the LPA, "no it is not true that people threaten suspension." C1 told the LPA that they are not allowed to buy snacks or share food with others at the program and that makes them sad. LPA notes, this was an agreement that C1 has consented to with the day program, their social worker, and their home residence.

LPA observations revealed that clients of the program line up before lunch time and help to create pathways for clients with walkers and wheelchairs. Staff participate with clients in a friendly and non threatening manner meaning staff are smiling, encouraging good behaviors, and helping clients as needed. Staff will help pass out lunches brought from home to the appropriate client. LPA observed staff eating their own lunches in shifts as clients were eating theirs to ensure all clients are watched and helped. There were no times when clients were not helped by staff during lunch period. There were no threats to clients, no stealing of client lunches, or inappropriate regulatory practices the LPA observed during the forty (40) minute lunch period.

Based on interviews and direct LPA observations, a preponderance of evidence does not exist to prove that the alleged violations occurred, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted with Program Director, Claudia Munoz, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Ramin Hashemi
LICENSING EVALUATOR SIGNATURE:	DATE: 04/30/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026

LIC9099 (FAS) - (06/04)

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