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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 07/23/2025
Date Signed: 07/24/2025 08:06:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2025 and conducted by Evaluator Hannah Rodgers
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250714150653
FACILITY NAME:LOL - LIFE OF LIBERTY, LLCFACILITY NUMBER:
374603642
ADMINISTRATOR:MUNOZ, CLAUDIAFACILITY TYPE:
775
ADDRESS:320 N. HORNE STREETTELEPHONE:
(760) 433-5411
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:100CENSUS: 73DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
10:35 AM
MET WITH:Program Director Claudia MunozTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Licensee is not meeting staff-client ratio requirements
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Hannah Rodgers conducted an unannounced visit to initiate deliver findings regarding the above complaint allegation. LPA introduced themselves and disclosed the purpose of the visit to Program Director Claudia Munoz.

On July 14, 2025, it was alleged that the licensee is not meeting staff-client ratio requirements. The Department’s investigation consisted of an unannounced facility visit, interviews with staff, outside sources, and records review.

According to the allegation, the staff to client ratio was one (1) staff to twelve (12) clients in a group. It was alleged that there have been multiple instances of one (1) staff member being left with up to twenty-five (25) clients in a group.

[Continued on LIC9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250714150653
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LOL - LIFE OF LIBERTY, LLC
FACILITY NUMBER: 374603642
VISIT DATE: 07/23/2025
NARRATIVE
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During the investigation, multiple staff interviews revealed that clients are separated based on the levels of care. Clients who rely on staff to perform all Activities of Daily Living (ADL) are located in the Multi-Purpose Room (MPR). The MPR consistently has two staff present, while the remaining classrooms’ staff depend on the client census of the day.

Staff interviews revealed that there are ten enrolled clients who rely on staff to perform all ADLs, of which seven to eight are in attendance daily. Program Director Munoz confirmed that of these clients in care none have a specified ratio requirement for staff by San Diego Regional Center (SDRC). The records reviewed by LPA did not reveal a specified staff ratio requirement set in place by SDRC and the clients who rely on staff for all ADLs are located in the MPR.

On July 23, 2025, LPA accompanied by staff toured each classroom in the facility. LPA observed one (1) staff member to eight (8) clients in the Culinary Skills room, two (2) staff members to seven (7) clients in the Cafeteria & Kitchen room, which were the clients who required staff to perform all ADLs. LPA observed one (1) staff member to seven (7) clients in the Nantucket Room and twenty-eight (28) clients to three (3) staff members between the Beauty and Theater Room. Interviews and observations revealed Licensee Deborah Howard and Program Director Munoz providing care, therefore the overall ratio was fifty (50) clients to eight (8) staff members.

Based on interviews, direct LPA observations and records review, the investigation did not yield a preponderance of evidence to conclude that the licensee is not meeting staff-client ratio requirements. Based on the foregoing, the allegation is unsubstantiated. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Program Director Munoz, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Hannah Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2