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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603642
Report Date: 10/16/2025
Date Signed: 10/16/2025 01:41:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2024 and conducted by Evaluator Grace Donato
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20241021131632
FACILITY NAME:LOL - LIFE OF LIBERTY, LLCFACILITY NUMBER:
374603642
ADMINISTRATOR:MUNOZ, CLAUDIAFACILITY TYPE:
775
ADDRESS:320 N. HORNE STREETTELEPHONE:
(760) 433-5411
CITY:OCEANSIDESTATE: CAZIP CODE:
92054
CAPACITY:100CENSUS: DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
01:34 PM
MET WITH:Claudia MunozTIME COMPLETED:
01:35 PM
ALLEGATION(S):
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Staff inappropriately sexually touched clients
Staff made inappropriate sexual comments to clients
INVESTIGATION FINDINGS:
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On 10/16/2025, LPA Grace Donato conducted a telephone interview with the facility to deliver findings. LPA spoke with Program Director, Claudia Munoz and explained the purpose of the call.

Regarding the allegation of Staff inappropriately touched clients, RP reported that a client (R1) stated that S1 touched R1s leg while on a bus ride home one day. R1 also stated that S1 also tried touching another client (R2).

During the investigation, staff members were interviewed, and records were reviewed.

R1 states when S1 was in the facility, S1 had touched R1s leg, one time while in the van. R1 could not say if it was inappropriate or an accidental touch, other than S1 slid S1s hand on top of R1s left leg.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 08-AS-20241021131632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LOL - LIFE OF LIBERTY, LLC
FACILITY NUMBER: 374603642
VISIT DATE: 10/16/2025
NARRATIVE
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S1 denied touching R1s leg at all. S1 denied saying anything to R1, especially telling R1 not to tell anyone about S1 touching the leg. According to S1, the facility had assigned seats for the passengers and it would be impossible for S1 to touch R1s leg without climbing over the 2nd row which had clients in them.

Regarding the allegation of Staff made inappropriate comments to clients, R1 mentioned S1 made inappropriate comments about clients.

The inappropriate comments were between two clients R2 and R3, who admitted to saying inappropriate comments to each other while in the van. S1 told the two clients “to knock it off “and informed S2 spoke to the two clients about the inappropriate comments.

Based on interviews and records review, the department has determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Report is reviewed and copy is provided.

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SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Grace Donato
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
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