374603643-3-19-2026-08-AS-RCLK-DWGP55-20260730110011

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603643
Report Date: 03/19/2026
Date Signed: 03/19/2026 03:44:17 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/16/2025 and conducted by Evaluator Jose DeLaCruz

COMPLAINT CONTROL NUMBER: 08-AS-20251216082426

FACILITY NAME:	PASEA, THE		FACILITY NUMBER:	374603643
ADMINISTRATOR:	STRATMAN, KIM		FACILITY TYPE:	740
ADDRESS:	1420 E PALOMAR STREET		TELEPHONE:	(619) 591-0600
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91913
CAPACITY:	300	CENSUS:	DATE:	03/19/2026
		UNANNOUNCED	TIME BEGAN:	01:20 PM
MET WITH:	Executive Director Kim Stratman		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Licensee did not protect resident from financial abuse

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose De La Cruz conducted an unannounced visit to continue a complaint investigation regarding the above allegation. LPA was greeted by Executive Director Kim Stratman, to whom he identified himself and explained the purpose of the visit.

The complaint alleged that the licensee failed to protect a resident from financial abuse. Specifically, it was reported that Resident #1 (R1), a vulnerable adult in memory care, was at risk of eviction due to nonpayment. It was further alleged that the facility did not report suspected abuse, even though R1 was unable to pay rent and faced imminent eviction. Specifically, it was reported the facility did not report the responsible person of one resident (R1) when they failed to make payments for R1’s care, placing them at risk of eviction.

[CONTINUED ON LIC 9099-C]

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 08-AS-20251216082426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: PASEA, THE	FACILITY NUMBER: 374603643
	VISIT DATE: 03/19/2026

NARRATIVE

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[CONTINUED FROM LIC9099]

As part of the investigation, the Community Care Licensing Division (CCLD) conducted interviews with facility director, complainants, and outside sources, and reviewed facility records and agreements.

On 12/22/2025, LPA interviewed an outside source (OS1) who the complainant party #2 (CCO), who confirmed that Saint Paul’s PACE offered to pay R1’s past due balance and future rent to prevent eviction, but the facility refused due to its policy against accepting third-party payments. CCO stated that R1’s rent is covered only through February 2026 through an agreement with The Pasea, and expressed concern that R1’s family member (FM) responsible person (OS2) had and will neglect financial responsibilities, and their lack of payment will result on in R1's eviction.

On the same date, LPA interviewed the original complainant (CO), who confirmed that R1 received an eviction notice with a 12/14/2025 date. CO stated that PACE is working to assign a new payee for R1, which may take 2–3 months, which might be after the date agreed with The Pasea.

On 12/22/2025, LPA interviewed the facility’s Executive Director (ED), who confirmed that the facility did not report suspected abuse because OS2 FM is was not R1’s POA. ED acknowledged that the facility does not know who manages R1’s finances and did not request that information. Facility incident reports reviewed by LPA contained no documentation of suspected abuse for R1 or other SSI residents. Training records confirmed staff were trained on mandated reporting requirements.

Based on records reviewed, LPA observations, and interviews conducted with complainants, facility staff, and outside sources, the preponderance of evidence standard has been met.The allegation that the licensee failed to protect a resident from financial abuse is substantiated. The facility did not report suspected abuse and failed to take protective measures for a vulnerable adult at risk of eviction due to nonpayment. Deficiencies are being cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D).

An exit interview was conducted with Executive Director Kim Stratman, to whom a copy of this report, LIC 9099-C, LIC 9099-D, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided to.

The signature below confirms the documents were received.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

Page: 6 of 6

Control Number 08-AS-20251216082426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: PASEA, THE	FACILITY NUMBER: 374603643
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/19/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/19/2026 Section Cited HSC 1569.269(a)(10)	1 2 3 4 5 6 7	(a) Residents of residential care facilities for the elderly shall have all of the following rights:(10) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse.	1 2 3 4 5 6 7	Facility shall report when vulnerable residents are at risk of eviction or other suspected abuse is observed.
	8 9 10 11 12 13 14	Based on interviews and record reviews, the facility failed to report financial abuse for 1 of 112 residents in care which posed a potential personal rights risk to 1 of 112 residents in care.	8 9 10 11 12 13 14	This is an amended version of an LIC 9099(d) originally delivered on 3/19/2026
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 03/19/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2026

LIC9099 (FAS) - (06/04)

Page: 5 of 6

Control Number 08-AS-20251216082426

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: PASEA, THE	FACILITY NUMBER: 374603643
	VISIT DATE: 03/19/2026

NARRATIVE

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[CONTINUED FRO LIC 9099]

On 12/22/2025, LPA interviewed the complainant party #2 (CCO), who confirmed that Saint Paul’s PACE offered to pay R1’s past due balance and future rent to prevent eviction, but the facility refused due to its policy against accepting third-party payments. CCO stated that R1’s rent is covered only through February 2026 through an agreement with The Pasea, and expressed concern that R1’s family member (FM) had and will neglect financial responsibilities, and their lack of payment will result on R1's eviction.

On the same date, LPA interviewed the original complainant (CO), who confirmed that R1 received an eviction notice with a 12/14/2025 date. CO stated that PACE is working to assign a new payee for R1, which may take 2–3 months, which might be after the date agreed with The Pasea.

LPA interviewed the facility’s Executive Director (ED), who confirmed that the facility did not report suspected abuse because FM is not R1’s POA. ED acknowledged that the facility does not know who manages R1’s finances and did not request that information. Facility incident reports reviewed by LPA contained no documentation of suspected abuse for R1 or other SSI residents. Training records confirmed staff were trained on mandated reporting requirements.

During an unannounced visit on 12/22/2025, LPA observed that R1 remains in the facility but is at risk of eviction due to nonpayment. The facility could not produce an Admissions Agreement for R1.

Based on records reviewed, LPA observations, and interviews conducted with complainants, facility staff, and outside sources, the preponderance of evidence standard has been met.

The allegation that the licensee failed to protect a resident from financial abuse is substantiated. The facility did not report suspected abuse and failed to take protective measures for a vulnerable adult at risk of eviction due to nonpayment. Deficiencies will be cited in accordance with the California Code of Regulations.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026

LIC9099 (FAS) - (06/04)

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