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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603693
Report Date: 02/18/2025
Date Signed: 02/18/2025 10:07:36 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20250210163917
FACILITY NAME:KALEA HOUSEFACILITY NUMBER:
374603693
ADMINISTRATOR:LAURA GARCIAFACILITY TYPE:
735
ADDRESS:1312 SAN MIGUEL AVENUETELEPHONE:
(619) 657-1185
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:4CENSUS: 4DATE:
02/18/2025
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Desiree Castro, CaregiverTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff are not keeping the facility free from bed bugs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tiffany Holmes conducted an unannounced visit to open a complaint on the above complaint allegation. LPA identified herself and discussed the purpose of the visit with Caregiver, Castro.

On February 10, 2025, Community Care Licensing (CCL) received a complaint alleging staff are not keeping the facility free from bed bugs. Interviews revealed that the facility found out they had bed bugs on or around January 21, 2025. Interviews revealed the facility staff saw a bed bug on a client that was sitting on the couch in the living room. Interviews revealed that staff notified the administrator immediately after removing the bed bug off of the client and the administrator contacted the Pest Control company.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250210163917
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: KALEA HOUSE
FACILITY NUMBER: 374603693
VISIT DATE: 02/18/2025
NARRATIVE
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On January 22, 2025 the Pest Control company came out to do their assessment and they observed bed bugs in the rooms on the beds along with the blue couch in the living room. Interviews revealed the Pest Control came out to fumigate on January 27, 2025. Interviews also revealed they got rid of the blue couch that was in the living room and bought a new couch. LPA observation revealed a new gray couch in the living room. Interviews with the administrator stated the Pest Control company is coming back out to the facility next week for a follow up to make sure there aren't anymore bed bugs which was in her contract.

Based on LPA's interviews, observations, and records review there was insufficient corroborating evidence to support staff are not keeping the facility free from bed bugs. Therefore, the allegation is unsubstantiated.

An exit interview was conducted with Caregiver, Desiree Castro, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 3/22) were provided at the conclusion of the visit.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2