374603713-7-22-2026-08-AS-APAO-DWA4AZ-20260723185643

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603713
Report Date: 07/22/2026
Date Signed: 07/22/2026 03:37:53 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2026 and conducted by Evaluator Jose DeLaCruz

COMPLAINT CONTROL NUMBER: 08-AS-20260114114322

FACILITY NAME:	PARKVIEW MEMORY CARE AT PARADISE VILLAGE		FACILITY NUMBER:	374603713
ADMINISTRATOR:	JIMENEZ, KATRINA		FACILITY TYPE:	740
ADDRESS:	735 ARCADIA AVENUE		TELEPHONE:	(619) 399-5988
CITY:	NATIONAL CITY	STATE: CA	ZIP CODE:	91950
CAPACITY:	70	CENSUS: 52	DATE:	07/22/2026
		UNANNOUNCED	TIME BEGAN:	03:10 PM
MET WITH:	Health Services Director Leah Adolfo		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff left resident's bed soiled
Staff are not meeting resident's diapering needs
Staff left resident in soiled diapers
Staff are not taking residents to the restroom
Staff inappropriately had residents on video calls

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jose De La Cruz conducted an unannounced visit regarding the above allegation. LPA was greeted by Health Services Director Leah Adolfo, to whom he identified himself and explained the purpose of the visit.

On January 14, 2026, the Reporting Party (RP) alleged that the facility was not meeting Resident 1’s (R1) toileting and diapering needs. RP alleged that R1 was left in soiled diapers and soiled bed, and that staff were not taking the resident to the bathroom when needed. RP stated that staff were double-diapering residents and making personal video calls in which residents were visible on screen. On January 20, 2026, LPA conducted a phone interview with RP, who reiterated the allegations. According to RP, multiple witnesses, including staff, residents, and R1’s spouse, had observed these incidents. RP reported that if the LPA visited the facility after 12:00 PM, it was highly likely the LPA would witness similar situations.

[CONTINUED ON LIC9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20260114114322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: PARKVIEW MEMORY CARE AT PARADISE VILLAGE	FACILITY NUMBER: 374603713
	VISIT DATE: 07/22/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

[CONTINUED FROM LIC9099]

On January 20, 2026, LPA visited the facility from 12:20 PM to 4:25 PM to commence the investigation. LPA requested records, toured the facility, and interviewed staff, residents, and residents’ family members. The staff interviewed (S1, S3, S4, S5, and S6) could not confirm the incidents described by RP. LPA later interviewed S2, who also did not corroborate the allegations.

LPA interviewed Resident 4 (R4) and an outside source (OS1), who typically visited the facility Monday through Friday from 1:00 PM to 3:00 PM, and occasionally on Saturdays to see resident 4 (R4). OS1 stated they were satisfied with both the facility and the staff, and had never observed any incidents related to the allegations. OS1 also stated that staff primarily communicate through walkie talkies rather than cell phones, and use those devices to coordinate resident care. OS1 reported never seeing a resident wait longer than five minutes for assistance.

LPA toured the facility and entered eleven randomly selected rooms on both floors. No unkept rooms or soiled residents were observed. LPA also checked for double diapering or staff on their phones, and did not find evidence supporting the allegation.

LPA attempted to contact R1’s spouse (OS2) by phone several times between January 20, 22 and 26 on, but received no answer. OS2 later responded by text message, stating they did not make the complaint and that RP had made the allegations. OS2 asked LPA to speak directly with RP, and did not respond to any further calls or messages.

LPA contacted RP on March 13th, 2026, to report that witnesses did not corroborate the allegations and that no similar incidents were observed during the visit. RP claimed to have photographs and sent them to LPA on two separate occasions. LPA informed RP that the photographs lacked sufficient context, as it was not possible to determine how long the residents waited or whether the photos were taken at the facility. LPA agreed to conduct an additional visit to determine whether these incidents were occurring.

On July 7, 2026, LPA conducted an additional visit after 2:30 PM and met with R1 while touring the facility. R1 appeared clean, comfortable, and responsive, sitting in the common area reading a magazine. LPA observed residents and staff in the common area and did not witness any incidents similar to the allegations. LPA further observed staff working in coordinated teams, communicating resident needs, and assisting residents to their rooms for clothing changes as necessary.

Based on interviews, record review, and LPA observations, the preponderance of evidence standard was not met. Therefore, the allegation is unsubstantiated. No deficiencies were cited in accordance with Title 22 of the California Code of Regulations.

Report and Appeal Rights were discussed with and provided to the Health Services Director Leah Adolfo. The signature below confirms receipt.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 07/22/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2