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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603734
Report Date: 02/11/2026
Date Signed: 02/11/2026 01:08:03 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/03/2026 and conducted by Evaluator Ramon Serrano
COMPLAINT CONTROL NUMBER: 08-AS-20260203104123
FACILITY NAME:SHINING STAR ADULT DAY CARE INCFACILITY NUMBER:
374603734
ADMINISTRATOR:GRIGGS, LAURA CASASFACILITY TYPE:
775
ADDRESS:333 E STREETTELEPHONE:
(619) 651-7446
CITY:CHULA VISTASTATE: CAZIP CODE:
91910
CAPACITY:30CENSUS: 27DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
09:08 AM
MET WITH:Laura Casas GriggsTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff inappropriately restrained a client
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Ramon Serrano conducted an unannounced complaint visit and also delivered complaint findings. LPA introduced himself and disclosed the purpose of the visit with Administrator Laura Casas Griggs.

The Department’s investigation consisted of interviews with staff, client, outside sources and review of records.

On February 3, 2026, CCL received a report alleging that staff inappropriately restrained a client during an outing. LPA interviewed Staff 1 (S1), Staff 2 (S2), and the Administrator. S1 stated that on February 2, 2026, they and S2 took C1 and other clients to a park near the ADP. S1 reported that C1 began exhibiting behaviors including pulling hair, biting, and attempting to touch other clients. S1 stated that they separated C1 from the group and had them sit alone. While seated, C1 began masturbating in public. S1 stated they placed C1’s hands inside their jacket for a few minutes to stop the behavior. S1 reported that they were unaware this was considered a restraint.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20260203104123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: SHINING STAR ADULT DAY CARE INC
FACILITY NUMBER: 374603734
VISIT DATE: 02/11/2026
NARRATIVE
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S2 confirmed the outing and stated that C1 was “hyper” and attempted to touch others. After lunch, C1 began touching their private area. S2 told S1 to intervene because families and children were nearby. S2 stated that S1 placed C1’s hands in their jacket to prevent masturbation. Both staff stated that a woman approached and asked for program information, which they provided. Upon returning to the facility, the Administrator informed staff that restraints are not allowed. The Administrator stated that the ADP does not use restraints and staff are not trained in restraint techniques. The Administrator confirmed that after the incident, they reminded staff that restraints are prohibited. Document review confirmed the outing occurred, and transportation records showed a pickup request from the park. Internal reports noted C1 has a history of inappropriate touching and masturbation in public settings.

Based on the Department’s investigation of the above-mentioned allegation and the evidence obtained during interviews and records review, there is sufficient evidence to meet the preponderance of evidence standard. Therefore, the above allegation is deemed to be substantiated. California Code of Regulations, Title 22, Division 6, is being cited on the attached LIC9099-D.



The report was discussed, plan of correction was jointly developed, and an exit interview was conducted with Laura Casas Griggs. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22) was provided to Laura Casas Griggs at the conclusion of the visit. The signature below confirms the receipt of these documents.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 08-AS-20260203104123
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SHINING STAR ADULT DAY CARE INC
FACILITY NUMBER: 374603734
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/12/2026
Section Cited
CCR
82072(a)(8)
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(a) Each client shall have personal rights which include, but are not limited to, the following:(8) Not to be placed in any restraining device. This requirement was not met due to the following:
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Licensee stated they gave a "write up" to S1 and was suspended 2 days pending investigation. Licensee stated that they have a training scheduled for 2/28/26. They will retrain all staff on client rights and prohibited practices, including restraints.Administrator will submit proof of training to CCL by 2/19/26
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Based on interviews and documentation, staff used C1's jacket to restrict their arm movement during an outing. The facility does not train staff in restraint techniques, and restraints are prohibited. This posed an immediate personal rights risk for C1.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Ramon Serrano
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3