374603778-11-6-2023-08-AS-LTEZ-CXYTJ7-20231127134550

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603778
Report Date: 11/06/2023
Date Signed: 11/06/2023 04:31:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/21/2023 and conducted by Evaluator Nacole Patterson

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20230621145001

FACILITY NAME:	HERITAGE HILLS		FACILITY NUMBER:	374603778
ADMINISTRATOR:	STEFANIE ANCHETA		FACILITY TYPE:	740
ADDRESS:	2108 EL CAMINO REAL		TELEPHONE:	(760) 206-7930
CITY:	OCEANSIDE	STATE: CA	ZIP CODE:	92054
CAPACITY:	74	CENSUS: 70	DATE:	11/06/2023
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Executive Director Stefanie Ancheta		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Staff failed to meet residents' needs.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegations. LPA introduced herself and disclosed the purpose of the visit to Executive Director Stefanie Ancheta.

On 6/21/23 it was alleged that staff did not meet residents' needs due to residents having to wait long periods of time for their meals. The Department’s investigation consisted of unannounced facility tours, review of facility and outside source records, interviews with facility staff, residents, outside sources, and LPA direct observations. Staff interviewed had not observed delays in food service and had not been notified by residents or their responsible parties of food delays. Staff interview revealed that over the past few years the breakfast time has changed from 7:30am, to 8:00am, to 8:30am, possibly causing confusion between residents and staff regarding what time breakfast is served. Residents interviewed provided mixed opinions regarding the timing of food service but informed that overall, food was served on time. Outside source interviews revealed that food was served on time or early. (Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230621145001

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: HERITAGE HILLS	FACILITY NUMBER: 374603778
	VISIT DATE: 11/06/2023

NARRATIVE

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(Continued from LIC9099)

Records review and LPA observations revealed that the facility has meal times posted on the activities calendar on each floor and snack times posted on the weekly menus. LPA directly observed mealtimes during prior unannounced visits and did not observe or hear concerns from residents, staff or Responsible Parties that food service was consistently late.

Based on interviews, direct LPA observations and records review, the investigation did not yield sufficient evidence to conclude that staff failed to meet the needs of residents. Based upon the foregoing, the allegation is UNSUBSTANTIATED. This finding means that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Executive Director Stefanie Ancheta, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2023

LIC9099 (FAS) - (06/04)

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