374603815-7-24-2023-08-AS-DPOL-CU6RTG-20230728131820

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603815
Report Date: 07/24/2023
Date Signed: 07/24/2023 07:22:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/19/2023 and conducted by Evaluator Esther Miller

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20230119155124

FACILITY NAME:	SOLARIS 36		FACILITY NUMBER:	374603815
ADMINISTRATOR:	ARCA, LUCIA		FACILITY TYPE:	740
ADDRESS:	14536 GARDEN RD		TELEPHONE:	(844) 320-1497
CITY:	POWAY	STATE: CA	ZIP CODE:	92064
CAPACITY:	6	CENSUS: 5	DATE:	07/24/2023
		UNANNOUNCED	TIME BEGAN:	02:17 PM
MET WITH:	Roderick Arca, Assistant Manager		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Staff did not accord dignity to resident.
Staff did not provide resident with personal privacy.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Esther Miller conducted an unannounced complaint investigation visit to the facility in order to deliver findings on the above allegations. LPA was granted entry to the facility by Roderick Arca, Assistant Manager, after identifying herself and explaining the reason for the visit.

On January 19, 2023, it was alleged that staff did not accord dignity to resident and staff did not provide resident with personal privacy. The Department’s investigation consisted of review of facility records, outside source records, and interviews of facility staff and outside sources.

Resident 1 (R1) accused Staff 1 (S1) of forcing R1 to sleep on a couch in the living room and of exposing their breasts to R1. Police contacted R1 and visited the facility on January 19, 2023. Police reports indicated that R1's "statements seemed very vague, and they lacked details." Police relied heavily on

[Continued on LIC9099-C, Page 1 of 2]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Esther Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20230119155124

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SOLARIS 36	FACILITY NUMBER: 374603815
	VISIT DATE: 07/24/2023

NARRATIVE

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information provided by an outside source close to R1 (OS1) who stated that R1 had made similar accusations at each Assisted Living Facility (ALF) R1 had lived in. OS1 stated that R1 had lived in around nine (9) facilities in the past eight (8) years and had accused someone of sexual misconduct at each one. R1 confirmed that they had lived in multiple ALFs and had been sexually assaulted in many of them, but not all. Two other different outside sources (OS2 and OS3) confirmed that R1 had lived in multiple facilities in the past years and that R1 had told them about various sexual assaults that had occurred at most of the past facilities.

Police records of R1’s statement and R1’s statement to LPA had inconsistent details, such as time, place, and actions of S1. OS1 and OS2 recounted their version of what R1 told them to LPA. These versions were inconsistent with R1’s statement to police and to LPA. Police and LPA could not reach S1 for an interview.
Facility’s records show that R1 was diagnosed with a mental health condition that affected R1’s state of mind occasionally. OS1, OS2, and OS3 stated that R1 has had episodes of delusions in the past.

Based on the evidence obtained during the complaint investigation, the allegations that staff did not accord dignity to resident and staff did not provide resident with personal privacy are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with Assistant Manager; a copy of this report and Licensee's Rights (LIC9058) were provided.

[Continued from LIC9099, Page 2 of 2]

SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Esther Miller
LICENSING EVALUATOR SIGNATURE:	DATE: 07/24/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/24/2023

LIC9099 (FAS) - (06/04)

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