374603816-9-30-2025-08-AS-SJAB-DNZVSW-20251203154212

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374603816
Report Date: 09/29/2025
Date Signed: 09/30/2025 04:41:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/13/2023 and conducted by Evaluator Amy Domingo

COMPLAINT CONTROL NUMBER: 08-AS-20231013121115

FACILITY NAME:	SOLARIS 48		FACILITY NUMBER:	374603816
ADMINISTRATOR:	VON RIVERA		FACILITY TYPE:	740
ADDRESS:	14548 GARDEN RD		TELEPHONE:	(858) 842-4246
CITY:	POWAY	STATE: CA	ZIP CODE:	92064
CAPACITY:	6	CENSUS: 6	DATE:	09/29/2025
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	VON RIVERA Administrator		TIME COMPLETED:	09:15 AM

ALLEGATION(S):

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Facility is threatening resident with eviction for making complaints.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with Von Rivera, Administrator.

During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources.

On October 13, 2023, it was alleged that the Facility was threatening resident with eviction for making complaints.

(Continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 09/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20231013121115

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SOLARIS 48	FACILITY NUMBER: 374603816
	VISIT DATE: 09/29/2025

NARRATIVE

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Interviews were conducted with two (2) residents. All residents interviewed denied being threatened with eviction for making complaints. Residents stated they felt comfortable voicing concerns and that staff and administration were generally responsive. One resident stated, “I’ve brought up issues before, and they listened. No one has ever threatened me.”

Interviews with two (2) staff members, including administrative personnel, revealed that staff were aware of residents’ rights to file grievances without fear of retaliation. Staff denied issuing or threatening eviction notices in response to complaints and stated that any eviction proceedings are handled in accordance with regulatory requirements and only for allowable reasons.

An outside source, reported no knowledge of residents being threatened with eviction for expressing concerns. The source stated that the facility has been cooperative in addressing issues when brought to their attention.

A review of facility records, including resident files and any recent eviction notices, showed no documentation indicating that residents were being evicted or threatened with eviction as a result of filing complaints.

The facility’s policies and procedures regarding resident rights and eviction were reviewed and found to be in compliance with Title 22, Section 87224, which outlines the conditions under which a resident may be evicted, and Section 87468, which protects residents from retaliation for exercising their rights.

The Department has investigated a complaint with the above allegations. The Department has found that although the allegations may have occurred or be valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur; therefore, the allegations are unsubstantiated. An exit interview was conducted with Von Rivera Administrator, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 03/22) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:	DATE: 09/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2025

LIC9099 (FAS) - (06/04)

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