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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603818
Report Date: 07/08/2025
Date Signed: 07/08/2025 03:19:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20250402102922
FACILITY NAME:EUBANK CASTLEFACILITY NUMBER:
374603818
ADMINISTRATOR:ANETA STANEK DE LAFACILITY TYPE:
735
ADDRESS:1528 SANGAMON AVENUETELEPHONE:
(619) 825-6473
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:6CENSUS: 2DATE:
07/08/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Monica Mc Dade, Program DirectorTIME COMPLETED:
03:20 PM
ALLEGATION(S):
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Staff did not afford a client privacy while in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Monica McDade, Program Director

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on April 9, 2025 and conducted a tour of the facility.

It was alleged that staff did not afford a client privacy while in care. The Department's investigation included staff and client interviews and review of pertinent records. Interviews with staff revealed they have not went into Client 1(C1)s room at anytime and just stayed there. Interviews revealed they knock on C1s door and when they don't want to be bothered they turn away. Interviews revealed they know C1 is ok by them stomping around their room or even by C1 leaving feces in bowls outside of their door or old water bottles full of urine. Interviews stated the staff respect the clients and their privacy and always ask before entering and also let the client tell them when to come in.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250402102922
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EUBANK CASTLE
FACILITY NUMBER: 374603818
VISIT DATE: 07/08/2025
NARRATIVE
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Interviews with C1 stated that the staff came into their room and was yelling at them. Interviews with C1 stated that the staff came in and just stood in the room,and stated that the staff are causing C1 mental suffering. Interviews revealed the staff invade their privacy and space without permission. Interviews with C1 revealed they asked them to leave and they wouldn't leave. Interviews revealed that they do not know the name of the person that came into their room but claims the person has dark hair. C1 revealed that they are moving soon and that they won't have to deal with all the staff that are at the facility. Interviews revealed that C1 usually stays in their room unless they come out to make food and does not really talk to the staff or other clients.

The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegation is Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Program Director Monica McDade via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2