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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374603818
Report Date: 07/10/2025
Date Signed: 07/10/2025 11:27:12 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2025 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20250221150748
FACILITY NAME:EUBANK CASTLEFACILITY NUMBER:
374603818
ADMINISTRATOR:ANETA STANEK DE LAFACILITY TYPE:
735
ADDRESS:1528 SANGAMON AVENUETELEPHONE:
(619) 825-6473
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:6CENSUS: 3DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
10:24 AM
MET WITH:Monica McDade, Program DirectorTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff yelled at client
Staff are not treating client with dignity and respect
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Tiffany Holmes and Ramin Hashemi conducted an unannounced visit to close a complaint investigation regarding the above-mentioned allegations. LPAs identified themselves and met with Monica McDade, Program Director.

It was alleged that staff yelled at client and that staff are not treating client with dignity and respect. Interviews revealed that on 02/21/2025 Client 1 (C1) called and spoke with an On-Call worker at San Diego Regional Center and reported that they were locked in their room. Interviews revealed that C1s door locks from the inside of their room so staff would not be able to lock them in their room. Interviews with an outside source stated they asked for the staff member's phone number that was currently at the facility with C1. Interviews revealed the outside source called Staff 1 (S1) and asked staff to share where C1 currently was and the interactions between the two. Interviews with the outside source stated that C1 was refusing to get their laundry and remove the plastic bottles filled with their urine from the room. Interviews revealed that C1 was in their room and S1 told C1 not to come out or else S1 would call the police. Interviews revealed that the outside source called C1 on another phone line In order to speak with them both. Interivews revealed that they did not want to come out because they did not want the Police to be called on them.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20250221150748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EUBANK CASTLE
FACILITY NUMBER: 374603818
VISIT DATE: 07/10/2025
NARRATIVE
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Interviews with staff stated that S1 was terminated on 02/24/2025 for their role in C1 not wanting to come out of their room. Interviews revealed that the staff are weary in working with C1 due to them defecating on plates and bowls and urinating in water bottles. Interviews revealed the staff are not happy about what C1 is doing when they are capable of using the bathroom in a toilet. Interviews with S1 revealed that they were upset when speaking with C1 and told the social worker that as well. Interviews revealed that termination took place due to the actions of S1.

The allegations of staff yelled at client and staff are not treating client with dignity and respect are substantiated. An exit interview was conducted with Monica McDade, Program Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided and their signature on this report confirms receipt of the Licensee Rights.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20250221150748
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: EUBANK CASTLE
FACILITY NUMBER: 374603818
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/25/2025
Section Cited
CCR
80072(a)(3)
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Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including but not limited to: interference with the daily living functions, including eating, sleeping, or toileting; or withholding of shelter, clothing, medication or aids to physical functioning. This requirement is not met as evidenced by:
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Licensee will provide training to all staff on Personal Rights POC due by 07/25/2025. Licensee will send in copies of training materials and sign in sheet.
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Based on observation, the licensee did not comply with the section cited above in 1 out of 4 clients which poses a potential health, risk to persons in care.
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Type B
07/25/2025
Section Cited
CCR
80072(a)(1)
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(a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following: To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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Licensee will provide training to staff on Positve Interaction between staff and clients. POC due 07/25/2025
Licensee will send in copies of training materials and sign in sheet.
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Based on observation, the licensee did not comply with the section cited above in 1 out of 4 clients which poses a potential health, risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3