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13 | Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Gaurav Rathi, Administrator.
Previous LPA conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on April 14, 2025. It was alleged that staff hit a resident. Interviews revealed that the complaint came in 2025 stating that Resident (R1) was hit by a staff one to two years prior. Interviews revealed they were not able to provide a specific date of when this incident occurred, nor the name of the staff member who alledgedly hit the resident. Interviews with an outside source revealed that they did not recieve any complaints about a staff hitting the resident. Interviews with an outside source revealed there was a problematic staff that was transferred to another facility but it was not for hitting any residents. Interviews also revealed that the resident in question is no longer at the facility and could not be interviewed.
The Department has investigated the above-mentioned allegation and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are unsubstantiated. The allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred
An exit interview was conducted with Adminsitrator Gaurav Rathi, via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received. |