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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604019
Report Date: 05/23/2025
Date Signed: 05/23/2025 12:49:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/17/2025 and conducted by Evaluator Sabel Martinez
COMPLAINT CONTROL NUMBER: 08-AS-20250117155139
FACILITY NAME:POINT LOMA ELDER CAREFACILITY NUMBER:
374604019
ADMINISTRATOR:GAURAV RATHIFACILITY TYPE:
740
ADDRESS:3941 LIGGET DRIVETELEPHONE:
(619) 255-6448
CITY:SAN DIEGOSTATE: CAZIP CODE:
92106
CAPACITY:6CENSUS: 6DATE:
05/23/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Administrator Gaurav RathiTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not assist resident with dental care
Staff did not assist resident with dressing
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sabel Martinez conducted an unannounced follow up complaint investigation visit and delivered complaint findings. The LPA introduced himself and disclosed the purpose of the visit to Administrator Gaurav Rathi.

Throughout the investigation, the Department secured records and conducted interviews with external and internal sources, including staff and residents.

It was alleged staff did not assist a resident with dental care. On January 17th, 2025, it was reported to the Department staff did not assist Resident # 1 (R1) with cleaning R1’s dental implants, as indicated by R1’s dentist. Review of records revealed R1’s implants needed to be cleaned daily and set in water when not in use. Interviews with internal sources confirmed staff would clean and set R1’s implants in water when not in use. Staff would remind R1 to place and remove the dental implants. (See LIC 9099-C for continuation of report.)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20250117155139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: POINT LOMA ELDER CARE
FACILITY NUMBER: 374604019
VISIT DATE: 05/23/2025
NARRATIVE
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It was not common, but when R1 was not able to place them, or remove them, staff would manually assist R1. There were a few occasions when R1 refused to place or remove the implants. These sources did not have any concerns with lack of assistance with cleaning, and there was no recollection of staff forgetting to clean the dental implants. As part of the facility's protocol, staff were tasked with photographing R1's dental implants placed in a container with water. These photographs were shared with the LPA.

An interview with an external source, who frequently visited the facility, revealed staff were assisting R1 with cleaning and maintaining R1’s dental implants. R1 mentioned to this source staff may have forgotten on one occasion to assist R1 with cleaning R1’s dental implants. This source added R1 seemed to be confused more than usual when this statement was made. The LPA interviewed R1, who was observed to be oriented to person, and place. R1 recalled previously residing at the facility and staff may have not cleaned R1’s dental implants on one occasion. R1 did not have any concerns with R1’s dental implants not being cleaned regularly. Based on the evidenced obtained, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

It was alleged staff did not assist a resident with dressing. On January 17th, 2025, it was reported R1 was witnessed to be wearing a dirty shirt to a medical appointment. Interviews with internal sources and a review of records revealed R1 was diagnosed with Parkinson’s disease, tremors, and Mild Cognitive Impairment. Due to R1’s tremors, R1 may spill, or drool on R1’s shirt. Staff would assist R1 when R1’s shirt became dirty. One source reported R1 liked to snack on chocolate and R1 would sometimes hold the chocolate in R1’s mouth. R1 may have had a clean shirt prior to leaving the facility, drooled during the transport to the medical appointment, which may have resulted in R1 having a dirty shirt.

An interview with an external source, who frequently visited the facility, revealed R1 had plenty of clothing, but R1 could be selective. Some of R1’s shirts were described as “raggedy”. The LPA conducted a collateral visit to interview and observe R1’s clothing. R1 did not report any concerns with not being assisted with dressing. The LPA attempted to observe R1 clothing, but R1 had recently moved in to this placement and did not bring any of R1’s clothing. Based on the evidence obtained, the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
(See the additional LIC 9099-C for continuation of report.)
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20250117155139
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: POINT LOMA ELDER CARE
FACILITY NUMBER: 374604019
VISIT DATE: 05/23/2025
NARRATIVE
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An exit interview was conducted with Administrator Gaurav Rathi, to whom a copy of this report, and Licensee/Appeals Rights (LIC 9058), were provided
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Sabel Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 05/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3