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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604019
Report Date: 08/26/2025
Date Signed: 08/26/2025 11:54:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2025 and conducted by Evaluator Iby Strong
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250821134711
FACILITY NAME:POINT LOMA ELDER CAREFACILITY NUMBER:
374604019
ADMINISTRATOR:GAURAV RATHIFACILITY TYPE:
740
ADDRESS:3941 LIGGET DRIVETELEPHONE:
(619) 255-6448
CITY:SAN DIEGOSTATE: CAZIP CODE:
92106
CAPACITY:6CENSUS: 6DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
09:25 AM
MET WITH:Administrator Nikita MundhadaTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Neglect/lack of supervision resulted in resident being abused
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Iby Strong and Janet Ngallo conducted an unannounced complaint visit to initiate an investigation on the above-mentioned allegation. LPAs met Caregiver Hugo Duran and discussed the purpose of the visit. Co Administrator Vinit Rathi and Administrator Nikita Mundhada arrived shortly after.

On August 21, 2025, Community Care Licensing (CCL) received a complaint alleging Resident 1 was abused. During the investigation, LPA Strong and LPA Ngallo conducted interviews, and reviewed facility records.

According to the allegation on an undisclosed date, R1 was abused, there was no information provided on the type of abuse or a name for the suspected abuser. Records collected revealed that R1 has a diagnosis of a major neurocognitive disorder with behavioral disturbances and agitation towards staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250821134711
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: POINT LOMA ELDER CARE
FACILITY NUMBER: 374604019
VISIT DATE: 08/26/2025
NARRATIVE
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During an interview with R1, R1 referenced past abuse from childhood, unrelated to the facility. Interview with multiple staff revealed that R1 has moments of agitation and will make statements about fearing staff. Interview with an outside source, established that R1 does have a history of referencing past childhood trauma but outside source has no reason to believe R1 is or was in any health or safety threat while in care of the facility. Records collected also revealed that Administrator was continuously communicating behaviors to R1's primary care provider.

Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegations are unsubstantiated. An exit interview was conducted with Administrator Nikita Mudhda, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Iby Strong
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2