374604063-8-7-2026-08-AS-SJAB-DX3V5K-20260818160805

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604063
Report Date: 08/07/2026
Date Signed: 08/07/2026 05:52:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2026 and conducted by Evaluator Amy Rodgers

COMPLAINT CONTROL NUMBER: 08-AS-20260803103209

FACILITY NAME:	MESAVIEW SENIOR ASSISTED LIVING		FACILITY NUMBER:	374604063
ADMINISTRATOR:	GENOVEVA GUERRERO		FACILITY TYPE:	740
ADDRESS:	7971 CULOWEE STREET		TELEPHONE:	(619) 466-0253
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	30	CENSUS: 30	DATE:	08/07/2026
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Administrator Genoveva Guerrero		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Staff did not safeguard the resident's belongings

INVESTIGATION FINDINGS:

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LPA Amy Rodgers conducted an unannounced complaint visit to investigate and deliver findings regarding the above-mentioned allegations. LPA Rodgers was greeted by Administrator Genoveva Guerrero, who identified herself and was informed of the purpose of the visit. The Department’s investigation consisted of reviewing records and interviewing internal and external sources as well as staff.

On August 3, 2026, Community Care Licensing (CCL) received a complaint alleging that staff did not safeguard resident #1 (R1)’s personal belongings and were not providing a comfortable environment for R1. R1 reported people have stolen some items but does not know who. A complaint investigation conducted on August 18, 2025, regarding safeguarding R1’s belongings revealed similar concerns consistent with statements from the day program. A Physician’s Report dated 2/21/2026, states R1 is diagnosed with schizophrenia with a history of auditory hallucinations as well as dementia with depression. Interviews with the reporting party confirmed R1 attends a day program and has a history of behavioral health symptoms including persecutory delusions.Department interviews with R1 indicate they expressed general persecutory concerns but were unable to provide any specific examples. Multiple resident and staff interviews revealed no concerns related to missing items or thef.

Based on interviews and observations, a preponderance of evidence does not exist to support the allegations. Therefore, the allegations are UNSUBSTANTIED. An exit interview was conducted with Administrator Genoveva Guerrero, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 08/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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