374604079-1-4-2024-08-AS-DPOL-CZXSVL-20240129131254

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604079
Report Date: 01/04/2024
Date Signed: 01/04/2024 02:40:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/28/2023 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20231228102541

FACILITY NAME:	WESTMONT OF LA MESA		FACILITY NUMBER:	374604079
ADMINISTRATOR:	GARCIA, KIMBERLY		FACILITY TYPE:	740
ADDRESS:	9000 MURRAY DR		TELEPHONE:	(619) 369-9700
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	164	CENSUS: 140	DATE:	01/04/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Kimberly Garcia, Director		TIME COMPLETED:	02:50 PM

ALLEGATION(S):

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Staff do not ensure that the facility remains free of odors
Staff do not assist resident with incontinence needs
Staff do not ensure resident's hygiene needs are being met
Staff are not providing adequate food service to resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to open a complaint and deliver findings. LPA was allowed entry by Kimberly Garcia, Director. LPA identified herself and disclosed the purpose of the visit and elements of the findings to the Director.

On December 28, 2023, a complaint was received regarding Staff do not ensure that the facility remains free of odors; Staff do not assist resident with incontinence needs; Staff do not ensure resident's hygiene needs are being met; Staff are not providing adequate food service to resident. The purpose of this investigation was to determine the validity of the allegations and take appropriate actions if necessary.

The following were reviewed and observed as part of the investigation: Residents' records, Incident reports, and meal plan/menu and a tour of the facility.

Continued on 9099c

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Renita Hall	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 01/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20231228102541

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESTMONT OF LA MESA	FACILITY NUMBER: 374604079
	VISIT DATE: 01/04/2024

NARRATIVE

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Allegation 1: Staff do not ensure that the facility remains free of odors. The investigation revealed that there were no instances where staff members failed to keep the facility free of odor. No odors were present at the time of visit.

Allegation 2: Staff do not assist resident with incontinence needs. The investigation found that staff members had followed policy and procedures for changing incontinence wear.

Allegation 3: Staff do not ensure resident's hygiene needs are being met. The investigation revealed that there were no instances where staff members failed to meet residents' hygiene needs. Staff followed schedule for bathing/showering of resident.

Allegation 4: Staff are not providing adequate food service to resident. The investigation revealed that resident would skip meals because they did not want to be awaken to eat. However, staff will provide a snack prior to the next meal served.

Based on the findings of this investigation, the allegations of Staff do not ensure that the facility remains free of odors; Staff do not assist resident with incontinence needs; Staff do not ensure resident's hygiene needs are being met; Staff are not providing adequate food service to resident were found to be unsubstantiated. A finding that is unsubstantiated means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted with Kimberly Garcia, Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) -76-2317
LICENSING EVALUATOR NAME: Renita Hall	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 01/04/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/04/2024

LIC9099 (FAS) - (06/04)

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