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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604079
Report Date: 09/13/2026
Date Signed: 09/14/2026 04:44:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/01/2026 and conducted by Evaluator Amy Rodgers
COMPLAINT CONTROL NUMBER: 08-AS-20260901121929
FACILITY NAME:WESTMONT OF LA MESAFACILITY NUMBER:
374604079
ADMINISTRATOR:WES HEBNERFACILITY TYPE:
740
ADDRESS:9000 MURRAY DRTELEPHONE:
(619) 369-9700
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:164CENSUS: 144DATE:
09/13/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH: Executive Director Matthew RyanTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Lisencee staff did not ensure the facility was properly maintained
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rodgers conducted an unannounced visit on September 14, 2026, to deliver findings for the above complaint. LPA introduced herself and explained the purpose of the visit to the Executive Director.

On September 1, 2026, CCLD received a complaint alleging the facility was not properly maintained. The RP reported a water leak in the memory care hallway between August 27 and August 31, 2026, with water occasionally reaching the floor and caution signs not always present. RP also reported concerns about air conditioning in one resident room.

(Continued on LIC9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20260901121929
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: WESTMONT OF LA MESA
FACILITY NUMBER: 374604079
VISIT DATE: 09/13/2026
NARRATIVE
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(Continued from LIC9099)

Department Interviews with the staff revealed that an A/C unit in the hallway had frozen and overflowed, causing a leak. Staff reported they discovered the leak promptly, redirected residents, cleaned water, and placed buckets, cones, and tarps to control the leak. Staff reported the issue was corrected within a timely manner. Photos provided by the RP showed water on the floor on certain dates and one instance where a caution sign was not present; however, interviews indicate staff responded quickly once aware of the leak and took steps to mitigate the condition. During the visit, the memory care hallway was dry and free of hazards, and no active leak was observed.

Regarding the room with the slow-cooling air conditioning unit. Department interviews and records review with staff reveal a work order was already submitted and fans were used to maintain comfort. LPA observed the room to be within Title 22 cooling range, and the resident appeared comfortable. Due to cognitive impairment, the resident was not considered a reliable historian.

Based on interviews, photo evidence, records review, and LPA observations, a preponderance of evidence does not support that allegations. Therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted with the Executive Director, and a copy of this report and the Licensee/Appeal Rights (LIC 9058) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:

DATE: 09/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2