374604083-2-19-2026-08-AS-APAO-DRM4C9-20260224175846

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604083
Report Date: 02/19/2026
Date Signed: 02/19/2026 05:10:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/21/2026 and conducted by Evaluator Amy Rodgers

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20260121115158

FACILITY NAME:	MONTERA, THE		FACILITY NUMBER:	374604083
ADMINISTRATOR:	EMELY TURNER		FACILITY TYPE:	740
ADDRESS:	5740 LAKE MURRAY BLVD		TELEPHONE:	(619) 832-2599
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	0	CENSUS: 173	DATE:	02/19/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Executive director Karinna Topete		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Staff changed the information displayed on the family council's bulletin board without consent
Staff did not respond to family council's written concerns within 14 days

INVESTIGATION FINDINGS:

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LPA Amy Rodgers conducted an unannounced visit to deliver findings regarding the above listed complaint allegations. LPA disclosed the purpose of the visit to Administrator Karinna Toplete. The Department’s investigation included interviews, observations, and review of documents and photographs.
On January 21, 2026, CCLD received a complaint regarding the allegations listed above.
Regarding the allegation that staff changed the information displayed on the Family Council’s bulletin board without consent, Department review of postings, photographs, and interviews revealed that the facility provided space for Family Council postings and did not restrict visual access to family council postings.
Regarding the allegation that staff did not respond to Family Council’s written concerns within 14 days, Department review of correspondence and delivery records revealed that the facility responded within the required timeframe when actionable concerns were submitted.
Based on interviews, observations, and records review, a preponderance of evidence does not exist to prove that the alleged violations occurred; therefore, both allegations are UNSUBSTANTIATED.An exit interview was conducted with Administrator Karinna Toplete, and a copy of this report was provided.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Rodgers
LICENSING EVALUATOR SIGNATURE:	DATE: 02/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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