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13 | Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegation. LPA was met and granted entry into the facility by Associate Executive Director, Kellie Shearer to whom was informed of the purpose for the visit.
The Department’s investigation consisted of staff and resident interviews. It also consisted of facility, and resident records review.
It was alleged that staff do not respond to pendant calls in a timely manner. During the investigation LPA Correia, accompanied by Acting Executive Director Karen Moore, tested the call response time by pressing a resident’s pendant which resulted in a delayed response time. Interviews conducted with residents also revealed that there were delayed response times. Interviews with managerial staff revealed starting in January of 2020 disciplinary action was taken by the facility for delayed response times to pendant service calls, illustrating acknowledgment and efforts to address the issue. In addition, the facility did not have electronic call logs available for certain periods of time for review.
Based on LPA’s observations, records review, and interviews conducted with residents and staff, the above allegation is substantiated. A substantiated finding means the allegation is valid because the preponderance of the evidence standard has been met.
Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiency is being cited on the attached LIC 9099-D. An exit interview was conducted, Appeal Rights (LIC 9098 01/16) along with a copy of this report was provided to Associate Executive Director, Kellie Sheare and their signature on this form confirm receipt of these rights.
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