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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604083
Report Date: 06/30/2025
Date Signed: 06/30/2025 04:36:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20240610152936
FACILITY NAME:MONTERA, THEFACILITY NUMBER:
374604083
ADMINISTRATOR:EMILY TURNERFACILITY TYPE:
740
ADDRESS:5740 LAKE MURRAY BLVDTELEPHONE:
(619) 832-2599
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:225CENSUS: 177DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
01:22 PM
MET WITH:Cathy Allen - Executive DirectorTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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neglect/lack of supervision resulting in bed falling on resident and landing on resident’s neck.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegation. LPA identified herself, explained the purpose of the visit and nature of the complaint to Cathy Allen, Executive Director.

On June 10, 2024 the Department received this complaint which alleged neglect/lack of supervision resulting in bed falling on R1’s [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] and landing on resident’s neck. The Department’s investigation included multiple unannounced facility visits, record reviews, as well as interviews with residents and staff.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20240610152936
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: MONTERA, THE
FACILITY NUMBER: 374604083
VISIT DATE: 06/30/2025
NARRATIVE
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(Continued from LIC9099)

Statements from staff who assisted R1 corroborate that R1 was found partially under the bed when found during safety checks. Further, medical records reveal no injuries indicative of a bed falling and landing on R1’s neck. Staff interviewed reported that safety checks are done four times a shift unless residents are noted for 2 hour checks. While R1’s records indicated needing assistance in transferring to and from bed, records did not indicate R1 needing additional checking throughout the night. Staff interviews corroborated the information The Department received from the facility documented on an Unusual Incident/Injury Report. Per the report and staff interviews, facility staff followed appropriate protocol once aware of R1’s fall.

The Department has investigated the allegation of neglect/lack of supervision resulting in bed falling on resident and landing on resident’s neck. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate that R1’s fall and resulting injury was a result of neglect/lack of supervision, therefore this allegation is deemed unsubstantiated.

An exit interview was conducted with Cathy Allen, Executive Director, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
LIC9099 (FAS) - (06/04)
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