374604083-11-27-2024-08-AS-JLOT-DBENTG-20241127094441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604083
Report Date: 11/22/2024
Date Signed: 11/27/2024 08:34:05 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/30/2024 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20241030143350

FACILITY NAME:	MONTERA, THE		FACILITY NUMBER:	374604083
ADMINISTRATOR:	EMILY TURNER		FACILITY TYPE:	740
ADDRESS:	5740 LAKE MURRAY BLVD		TELEPHONE:	(619) 832-2599
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	225	CENSUS: 190	DATE:	11/22/2024
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Executive Director Sanjay Kabadi		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee did not have qualified staff

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced complaint visit to deliver findings on the above-mentioned allegation. LPA met Executive Director Sanjay Kabadi and discussed the purpose of the visit. Associate Executive Director Aileen Spence arrived shortly after.

On October 30, 2024, Community Care Licensing (CCL) received a complaint alleging the facility did not have qualified staff. During the investigation, LPA Strong conducted interviews, and reviewed facility records.

According to the allegation, for roughly 2 months prior to October 30, 2024, the facility has had a vacant Memory Care Director position, affecting the care of residents. Additionally, the allegation states that the Assistant Executive Director (AED) has been covering the role which is not acceptable. According to records collected, the AED has education in Nursing and eight years of experience providing care of residents at Residential Care for the Elderly facilities.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241030143350

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MONTERA, THE	FACILITY NUMBER: 374604083
	VISIT DATE: 11/22/2024

NARRATIVE

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Interviews conducted revealed that the AED has been actively working the role of Memory Care Director in addition to their regular duties since September 6, 2024. Interview with Executive Director revealed that the position of Memory Care Director has been vacant since September 1, 2024 and coverage of such role has been filled by personnel with adequate qualifications. Lastly, interviews with multiple staff revealed that the Assisted Living Director and the Director of Health Services have been consistently on hand to assist in coverage to the Memory Care Director position.

Based on interviews, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Associate Executive Director Aileen Spence to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 11/22/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/22/2024

LIC9099 (FAS) - (06/04)

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