Regarding the allegation of insufficient staffing to meet resident’s needs, interviews with residents did not indicate any concern with staffing levels in regards to keeping their rooms clean and addressing maintenance requests. Interviews with staff did not indicate resident’s cleaning or maintenance needs surpassing what staff is able to handle to efficiently.

Regarding the allegation that staff did not keep resident’s room clean, records reviewed indicated resident’s rooms get cleaned at least on a weekly basis. Interviews with staff cooperate the cleaning schedule. LPA observations of resident’s room were clean, and LPA observed cleaning staff going through rooms during facility visit. Interviews with residents reported satisfaction with the cleanliness of their rooms and the facility in general. Further, outside sources reported being happy with the level of cleanliness in resident’s rooms and throughout the facility.

Regarding the allegation that staff did not provide assistance when requested by resident, records reviewed revealed that maintenance requests submitted by the room R1 occupied were addressed and completed. Further, interviews with residents reported that maintenance requests were addressed in a timely manner.

The Department has investigated the allegations that there was insufficient staffing to meet resident’s needs, staff did not keep resident’s room clean, and staff did not provide assistance when requested by resident. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Executive Director, Cathy Allen to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.