374604083-7-10-2025-08-AS-SJAB-DJSUR4-20250721154804

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604083
Report Date: 07/10/2025
Date Signed: 07/10/2025 04:44:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/06/2025 and conducted by Evaluator Angelica Boyles

COMPLAINT CONTROL NUMBER: 08-AS-20250306112917

FACILITY NAME:	MONTERA, THE		FACILITY NUMBER:	374604083
ADMINISTRATOR:	EMILY TURNER		FACILITY TYPE:	740
ADDRESS:	5740 LAKE MURRAY BLVD		TELEPHONE:	(619) 832-2599
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	225	CENSUS: 180	DATE:	07/10/2025
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Executive Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Staff does not ensure resident is provided adequate food service.
Staff does not ensure resident's laundry needs are being met.
Staff intimidated resident.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Executive Director Cathy Allen.

On March 6, 2025 the Department received this complaint which alleged staff does not ensure Resident #1 (R1) [See LIC811 Confidential Name List for a description of select person identifiers used in this report.] is provided adequate food service, staff does not ensure R1’s laundry needs are being met, and staff intimidated R1. The Department’s investigation included a facility tour, record reviews, as well as interviews with residents, staff, and outside sources.

(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250306112917

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MONTERA, THE	FACILITY NUMBER: 374604083
	VISIT DATE: 07/10/2025

NARRATIVE

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(Continued from LIC9099)

Regarding the allegation that staff does not ensure R1 is provided adequate food service records reviewed revealed logs kept on residence’s meal attendance. Staff interviewed revealed that any residents that required assistance with feeding have meals brought to their room for 1:1 assistance, and residents present in the dining rooms were determined to be able to eat on their own. Further, LPA observations during unannounced facility visits did not raise any concerns regarding inadequate food service.

Regarding the allegation that staff does not ensure R1’s laundry needs are being met, interviews with residents revealed them feeling their laundry needs are being met. Records reviewed showed that the laundry and cleaning is done for the rooms on a weekly basis. Staff corroborated the accuracy of the schedule and reported that in addition to the weekly schedule laundry can be done on a needs request basis. LPA observations of various rooms during unannounced facility visits did not raise any concerns regarding laundry needs not being met.

Regarding the allegation that staff intimidated R1, interviews with residents revealed feeling comfortable with staff and reported their needs being met. None of the residents reported feeling intimidated themselves or witnessing staff making other residents feel intimidated. Interviews with outside sources who frequent the facility did not report any concerns with staff.

The Department has investigated the above allegations that staff does not ensure R1 is provided adequate food service, staff does not ensure R1’s laundry needs are being met, and staff intimidated R1. Based upon the information obtained during the investigation, it is determined that the preponderance of evidence was not met to support of corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Executive Director Cathy Allen, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:	DATE: 07/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025

LIC9099 (FAS) - (06/04)

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