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13 | Licensing Program Analyst (LPA) Liliana Silveira conducted a complaint investigation visit to deliver findings for the above allegation. LPA Silveira met with Administrator Bella Amor Morales and shared the findings.
The Department’s investigation consisted of interviews and records review. On 05/11/21 it was alleged that facility staff were not providing assistance to residents at night. Records review demonstrated that no residents residing at the facility at that time required nighttime care. Interviews with facility staff and the Administrator demonstrated that there were staff present at the facility nightly as required by regulations. Nighttime staff were responsible for checking in with the residents and for assisting residents when needed. Interviews with outside sources confirmed that there were no concerns regarding the care of the residents at the facility.
Based on the evidence obtained during the complaint investigation, the above allegation is determined to be unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted and a copy of this report and Licensee's Rights (9058 01/16) were printed and provided to Bella Amor at the facility.
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