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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604147
Report Date: 03/30/2023
Date Signed: 03/30/2023 05:47:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2022 and conducted by Evaluator Liliana Silveira
COMPLAINT CONTROL NUMBER: 08-AS-20220727163130
FACILITY NAME:VILLA LA CRESTA HOMEFACILITY NUMBER:
374604147
ADMINISTRATOR:MANAIG, LORELIEFACILITY TYPE:
735
ADDRESS:2375 LA CRESTA RDTELEPHONE:
(619) 456-2788
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:4CENSUS: 3DATE:
03/30/2023
UNANNOUNCEDTIME BEGAN:
05:30 PM
MET WITH:Licensee Lorelie ManaigTIME COMPLETED:
06:00 PM
ALLEGATION(S):
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Staff are not supervising residents adequately.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liliana Silveira conducted a complaint investigation visit to deliver findings for the above-mentioned allegation. LPA Silveira met with Licensee Lorelie Manalig and shared the findings.

The Department’s investigation consisted of observations, interviews, and records review. On 07/27/22 it was alleged that staff were not supervising residents adequately, in particular, out on the home patio. A records review and interviews with staff and outside sources revealed that each client that resides at the facility has a different level of independence and not all clients require the same level of supervision. An unannounced tour of the facility, conducted on 08/04/22, revealed that a highly independent client was out on the patio without supervision, while two clients who require supervision were inside the house, monitored by staff. A records review and interviews with staff and outside sources also revealed that each client has individualized behavioral issues that may cause them to act differently while out on the patio.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20220727163130
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: VILLA LA CRESTA HOME
FACILITY NUMBER: 374604147
VISIT DATE: 03/30/2023
NARRATIVE
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Interviews with outside sources also revealed that there were no reported concerns regarding care and supervision at this facility. There was not enough corroborative evidence to substantiate the allegation.

Due to lack of corroborating evidence, the findings regarding the above allegation were established to be unsubstantiated. This finding means that although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

LPA Silveira conducted an exit interview with Lorelie. At the time of the exit interview Lorelie was provided with a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the rights.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 03/30/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2