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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604154
Report Date: 03/20/2025
Date Signed: 03/21/2025 08:55:22 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Liliana Silveira
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20250312132858
FACILITY NAME:PROVIDE SCH LLCFACILITY NUMBER:
374604154
ADMINISTRATOR:SALGADO, MARKFACILITY TYPE:
735
ADDRESS:7010 DELOS DRTELEPHONE:
(619) 773-6043
CITY:SAN DIEGOSTATE: CAZIP CODE:
92139
CAPACITY:4CENSUS: 4DATE:
03/20/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Administrator Mark SalgadoTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff do not allow client to eat when hungry.
Staff prevent client from using the bathroom when needed.
Staff threaten client.
Licensee does not ensure that staff are present at the facility at all times.
Staff leave client outside of the facility for extended periods of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liliana Silveira conducted an unannounced complaint investigation visit to deliver findings. LPA Silveira was greeted and granted entry into the facility by Caregiver Jeanna Legaspi. Administrator Mark Salgado and Caregiver Branden Salgado arrived shortly after.

The Department’s investigation consisted of observations, interviews and a records review. On March 12, 2025, it was alleged that staff do not allow Client #1 (C1) to eat when hungry. During the records review, the Department found a doctor’s order dated 07/16/24 which specified that C1 needed to limit their intake of snacks due to a medical problem. During a facility visit conducted by the Department on March 20, 2025, C1 was observed eating a meal at the kitchen table. An interview with C1 also revealed that C1 had no concerns regarding having access to food. An interview with Staff #1 (S1) revealed that staff do limit the number of snacks that C1 can have, but it is based on the doctor’s order. Interviews with two (2) other clients also revealed that they had no concerns regarding having access to food. (PAGE 1 OF 3, CONT. ON LIC 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20250312132858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PROVIDE SCH LLC
FACILITY NUMBER: 374604154
VISIT DATE: 03/20/2025
NARRATIVE
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PAGE 2 0F 3 (CONTINUED FROM PAGE 1, LIC 9099)

Finally, and interview with the San Diego Regional Center (SDRC) Coordinator assigned to this facility revealed that they conducted a site visit on 03/19/25 and witnessed C1 eating a snack during the visit. There is insufficient evidence to support this allegation.

It was also alleged that staff prevent C1 from using the bathroom when needed. A review of C1’s medical report dated June 17, 2024 revealed that C1 is able to advocate for self and can care for their own toileting needs. An interview with C1 revealed that C1 reported having no issues having access to the bathroom. An interview with Outside Source #1(OS1), who advocates for C1, revealed that C1 is totally independent with toileting and has never complained about not having access to the bathroom. Interviews with (2) other clients revealed that they had no problems having access to the bathroom and have never witnessed staff preventing any clients from using the bathroom. Interviews with three (3) staff revealed that there is no facility policy preventing clients from using the bathroom and they have never witnessed C1 being prevented from using the bathroom. There is insufficient evidence to support this allegation.

It was also alleged that staff leave C1 outside of the facility for extended periods of time and that staff threaten C1. An interview with the San Diego Regional Center (SDRC) Coordinator assigned to this facility revealed that there are no concerns with staff mistreating C1. The coordinator also stated that C1 advocates for themselves and has no problems reporting issues to SDRC. The Coordinator also stated that they believe the facility provides proper care and supervision for the clients. An interview with C1 revealed that C1 stated that they were treated with respect by facility staff and have never been locked out of the facility. An interview with OS1 also revealed that they speak daily to C1 and visit C1 at the facility often, and they believe facility staff treat C1 and the other clients with respect. Interviews with two (2) clients also revealed that they have never been threatened by staff nor locked out of the facility. There is insufficient evidence to support these allegations.

Finally, it was alleged that the Licensee does not ensure that staff are present at the facility at all times. Interviews with three (3) clients revealed that staff are present at the facility at all times. Interviews with (3) staff revealed that staff are trained and instructed to provide 24 hour care and supervision for the clients and have never witnessed staff not being present at the facility. (CONTINUED ON NEXT PAGE, LIC 9099C)

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20250312132858
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: PROVIDE SCH LLC
FACILITY NUMBER: 374604154
VISIT DATE: 03/20/2025
NARRATIVE
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PAGE 3 OF 3 (CONTINUED FROM PAGE 2, LIC 9099C)
The interview with OS1 also revealed that they visit C1 often at the facility and have never witnessed staff not being present. Finally, the interview with the SDRC Coordinator revealed that they find that the facility provides proper care and supervision for all clients. There was insufficient evidence to support this allegation.

Due to a lack of corroborating evidence, the allegations that: staff do not allow C1 to eat when hungry, staff prevent C1 from using the bathroom when needed, staff threaten C1, the Licensee did not ensure that staff were present at the facility at all times and that staff leave C1 outside of the facility for extended periods of time are unsubstantiated.

Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore, the allegations are unsubstantiated.

An exit interview was conducted with Caregiver Branden Salgado. A copy of this report, along with Licensee/Appeal Rights (LIC9058 3/22) was provided to Branden. The signature below confirms the receipt of these documents.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Liliana Silveira
LICENSING EVALUATOR SIGNATURE:

DATE: 03/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/20/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3