374604171-8-29-2023-08-AS-DPOL-CV7TMZ-20230830145157

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 08/29/2023
Date Signed: 08/29/2023 11:10:07 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2023 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20230711171149

FACILITY NAME:	LO-HAR SENIOR LIVING		FACILITY NUMBER:	374604171
ADMINISTRATOR:	DUCHARME-FRANKLIN, KANDY		FACILITY TYPE:	740
ADDRESS:	768 DOROTHY ST		TELEPHONE:	(619) 444-8270
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	68	CENSUS: 62	DATE:	08/29/2023
		UNANNOUNCED	TIME BEGAN:	10:36 AM
MET WITH:	Jenna Purnell, Wellness Coordinator		TIME COMPLETED:	11:18 AM

ALLEGATION(S):

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Illegal Eviction
Uncleared staff at the facility
Facility toilets are in disrepair
Facility is not conducting emergency drills as required

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tiffany Holmes conducted a complaint visit to close out the investigation. LPA was greeted at the front by Jenna Purnell, Wellness Coordinator and granted entry after identifying herself and disclosing the reason for her visit.

It was alleged that staff gave an illegal eviction to a resident. Interviews revealed there was no notice to the resident to move. At the time of the visit the resident in question was in their room and has not been given an eviction notice. Interviews revealed there was talks of evicitng the resident but no action was behind it. Interviews did not reveal that staff gave an illegal eviction to the resident.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany Holmes	TELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230711171149

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LO-HAR SENIOR LIVING	FACILITY NUMBER: 374604171
	VISIT DATE: 08/29/2023

NARRATIVE

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It was alleged that there was uncleared staff at the facility. Interviews revealed all staff that work at the facility are cleared. Interviews revealed one staff was hired in early 2023 and worked a half of day, at the end of the day the old administrator told the staff they were no longer allowed to work at the facility until they are fully cleared and that they made a mistake. The staff was not around any residents, and did not work directly with the residents while they were there. Interviews revealed at the that time the staff was cleared by DOJ but had not been cleared from FBI. Once the administrator noticed their mistake the let the staff go the same day. That same staff came back once they were completely cleared. Interviews did not reveal that uncleared staff were at the facility.

It was alleged that facility toilets are in disrepair. Interviews revealed the maintenance man fixes the toilets around the facility. Once a complaint has been made and a ticket has been put in they work on the issue as soon as possible. There were maintenance reports that show a plumber coming out to the facility to fix what the maintenance man could not correct. Upon LPA observations while touring the facility, random toilets were flushed in the different buildings with no issues Interviews did not reveal that facility toilets are in disrepair.

It was alleged that facility is not conducting emergency drills as required. Interviews and documents revealed there are monthly emergency drills being done. Facility provided documentation of drills. Interviews did not reveal that facility is not conducting emergency drills as required.

The allegations of illegal Eviction, uncleared staff at the facility, facility toilets are in disrepair and facility is not conducting emergency drills as required are unsubstantiated. An exit interview was conducted with Jenna Purnell, Wellness Coordinator . A copy of this report and Licensee Appeal provided at the conclusion of the visit.

SUPERVISOR'S NAME: Denise Powell	TELEPHONE: (619) 301-9770
LICENSING EVALUATOR NAME: Tiffany Holmes	TELEPHONE: (619) 481-0843
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2023

LIC9099 (FAS) - (06/04)

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