374604171-8-31-2023-08-AS-SJAB-CV8VB8-20230831161708

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604171
Report Date: 08/30/2023
Date Signed: 08/31/2023 08:17:30 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/23/2023 and conducted by Evaluator Iby Strong

COMPLAINT CONTROL NUMBER: 08-AS-20230823100915

FACILITY NAME:	LO-HAR SENIOR LIVING		FACILITY NUMBER:	374604171
ADMINISTRATOR:	DUCHARME-FRANKLIN, KANDY		FACILITY TYPE:	740
ADDRESS:	768 DOROTHY ST		TELEPHONE:	(619) 444-8270
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	68	CENSUS:	DATE:	08/30/2023
		UNANNOUNCED	TIME BEGAN:	08:55 AM
MET WITH:	Wellness Director Jenna Purnell		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Staff did not afford resident privacy during phone calls

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to open a complaint investigation on the above complaint allegation. LPA identified herself and discussed the purpose of the visit with Wellness Director Jenna Purnell.

On August 23, 2023, Community Care Licensing (CCL) received a complaint alleging Resident 1 (R1) was not afforded privacy during phone calls.

During today’s visit, LPA Strong conducted interviews, a facility inspection and reviewed facility records. According to R1’s Physician Report signed July 13, 2023, R1 can leave facility unassisted and can communicate needs. Additionally, R1 records collected revealed that R1 has had recent increases of agitation towards staff and roommates.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230823100915

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LO-HAR SENIOR LIVING	FACILITY NUMBER: 374604171
	VISIT DATE: 08/30/2023

NARRATIVE

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Interview with R1 established that R1 believes they should receive a longer corded phone to have private conversations. Interview with residents revealed that they are accorded privacy with phone use, but the phones are place in a common area. Interview with staff revealed that if residents request to have a private phone call the facility has an established protocol to allow resident to use a hands-free telephone anywhere in the facility, but this phone must be requested. During facility inspection LPA Strong observed phones in the cottages in the shared living room. Some cottages were observed to have hand-free phones and others had corded phones. Multiple interviews with residents revealed that if they communicate with roommates their need for privacy, they are able to have private conversations on the telephone.

Based on LPA's interviews, inspection, and record reviews there is not a preponderance of evidence to prove alleged violations occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Wellness Director Jenna Purnell and Executive Director Jared Green, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) -76-2306
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 08/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/30/2023

LIC9099 (FAS) - (06/04)

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