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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604203
Report Date: 09/21/2023
Date Signed: 09/21/2023 02:19:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/03/2023 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20230803110126
FACILITY NAME:BEST STRAWBERRY RCFFACILITY NUMBER:
374604203
ADMINISTRATOR:HILTON, JAZMINFACILITY TYPE:
735
ADDRESS:10332 STRAWBERRY LANETELEPHONE:
(619) 501-7785
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:4CENSUS: 4DATE:
09/21/2023
UNANNOUNCEDTIME BEGAN:
01:52 PM
MET WITH:Celina Brown, AdministratorTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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Staff hit resident with a skillet.
Staff verbally abused resident(s).
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Tiffany Holmes conducted a complaint visit to close out the investigation. LPA was greeted at the front door by Celina Brown, Administrator and was granted entry after identifying herself and disclosing the reason for her visit.

It was alleged that staff hit resident with a skillet. Interviews revealed there were no observations of staff hitting the client with a skillet. Staff interviewed denied the allegation of hitting the client with a skillet. Interviews revealed the staff are nice and respect the cleints. Interviews revealed no complaints of staff hitting them or observing staff hit a client.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230803110126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: BEST STRAWBERRY RCF
FACILITY NUMBER: 374604203
VISIT DATE: 09/21/2023
NARRATIVE
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It was alleged that staff verbally abused resident(s). Interviews revealed that the staff talk to them nicely but can be firm. The staff do not yell at them. The staff are nice to everyone in the facility. Interviews revealed no complaints about anything regarding the home.

The allegations of staff hit resident with a skillet and staff verbally abused resident(s) are unsubstantiated.

An exit interview was conducted with Celina Brown, Administrator. A copy of this report and Licensee Appeal rights were provided at the conclusion of the visit
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 09/21/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/21/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2