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25 | Licensing Program Analyst (LPA) Dawn Segura conducted an unannounced Case Management - Incident visit. LPA identified herself and was granted entry into the facility by Cynthia Ruiz, with whom LPA met and discussed the purpose of the visit.
Today's visit was initiated in response to an SOC341 Report of Suspected Dependent Adult/Elder Abuse, which was received by Community Care Licensing (CCL) on 5/29/2024, in which licensee self-reported that Staff 1 (S1) spoke to Client 1 (C1) in an inappropriate manner. Licensee promptly conducted an internal investigation, the result of which was received by Community Care Licensing on 6/5/2024. Interviews conducted revealed that, on the afternoon of 5/27/2024, C1 was riding in the transportation vehicle while enroute from an outing. While sitting in the rear of the transportation van, C1 and S1 engaged in a verbal altercation, during which S1 used profanity while speaking directly to C1.
An SOC341 Report of Suspected Dependent Adult/Elder Abuse was also received on 6/5/2024, in which it was self-reported that there was alleged physical abuse of C1. Licensee conducted an internal investigation, the result of which was received by CCL on 6/13/2024. It was reported that on 5/30/2024, while C1 was napping, Staff 2 (S2) attempted to awaken C1 from his/her nap to administer medication. Reportedly, S2 tapped C1 three times on the arm; however, C1 did not wake up. According to the report, S2 then pulled C1 by his/her right arm, at which time C1 awakened. There were no injuries reported. There was not sufficient evidence obtained to conclude that S2 pulled C1 by the arm to awaken C1.
CCL also received an SOC341 Report of Suspected Dependent Adult/Elder Abuseon 6/5/2024, in which it was reported that S2 spoke to C1 in an inappropriate manner. Once made aware, Licensee conducted an internal investigation, the result of which was received by CCL on 6/14/2024. It was reported that while C1 was engaged in a resistive behavior, S2 yelled at C1 while also using profanity directed at C1. The investigation yielded video evidence to conclude that the reported event occurred a while ago.
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