374604267-2-27-2023-08-AS-DPOL-CPH2HF-20230228162441

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604267
Report Date: 02/27/2023
Date Signed: 02/27/2023 03:07:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2023 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20230221113754

FACILITY NAME:	CLOISTERS OF THE VALLEY, LLC		FACILITY NUMBER:	374604267
ADMINISTRATOR:	CINDY NIEDRICH		FACILITY TYPE:	740
ADDRESS:	4171 CAMINO DEL RIO SOUTH		TELEPHONE:	(619) 283-2226
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92108
CAPACITY:	70	CENSUS: 62	DATE:	02/27/2023
		UNANNOUNCED	TIME BEGAN:	02:50 PM
MET WITH:	Executive Director, Disha Hall		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Staff did not answer facility's phone

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted an unannounced complaint investigation visit to open an investigation and deliver findings on the above allegation. LPA was granted entry by Executive Director, Disha Hall to whom LPA discussed the purpose of the visit and the basic elements of the allegation mentioned above with .

The Department investigated the above listed complaint allegation. The investigation consisted of interviews with staff and outside sources, and records review, including electronic mail correspondence. On February 21, 2023, Community Care Licensing (CCL) received a complaint alleging that facility staff did not answer the facility’s phone. It was specifically alleged that an outside source had difficulties obtaining information from staff during a COVID-19 outbreak on December 27, 2022. According to outside sources they made multiple phone calls between December 28, 2022 and February 21, 2023 when facility staff did not return voice mail messages and/or emails. During the course of the investigation, it was determined that facility staff provided the information being requested on February 21, 2023.
(Continue on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: John Rante	TELEPHONE: (619) 994-7269
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno	TELEPHONE: (619) 323-4834
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230221113754

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CLOISTERS OF THE VALLEY, LLC	FACILITY NUMBER: 374604267
	VISIT DATE: 02/27/2023

NARRATIVE

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(Continue from LIC9099)

Analysis and review of multiple email correspondence between facility staff and outside sources determined there were technical issues staff encountered which delayed facility staff's response. Interviews with outside sources and facility staff confirmed that staff had trouble opening emails with encrypted files which made it not possible to provide the information being requested in a timely manner in the specific file formats requested. In addition, there was insufficient evidence to support the allegation that facility staff did not answer the facility's telephone, as the dates and/or times and multiple phone numbers were not identified. The Department was unable to obtain sufficient information to corroborate this allegation.

Due to a lack of evidence, this allegation is deemed to be unsubstantiated. A finding that is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence that the alleged violations occurred.

An exit interview was conducted with Executive Director, Disha Hall to whom a copy of this report, and Licensee Appeal Rights (9058 01/16) were provided at the conclusion of the visit.

SUPERVISOR'S NAME: John Rante	TELEPHONE: (619) 994-7269
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno	TELEPHONE: (619) 323-4834
LICENSING EVALUATOR SIGNATURE:	DATE: 02/27/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/27/2023

LIC9099 (FAS) - (06/04)

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