<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604267
Report Date: 11/14/2024
Date Signed: 11/18/2024 07:36:13 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2021 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20210514092305
FACILITY NAME:CLOISTERS OF THE VALLEY, LLCFACILITY NUMBER:
374604267
ADMINISTRATOR:KELLY, CHANNAFACILITY TYPE:
740
ADDRESS:4171 CAMINO DEL RIO SOUTHTELEPHONE:
(619) 283-2226
CITY:SAN DIEGOSTATE: CAZIP CODE:
92108
CAPACITY:70CENSUS: 61DATE:
11/14/2024
UNANNOUNCEDTIME BEGAN:
12:01 PM
MET WITH:Resident Service Director River PagalaTIME COMPLETED:
02:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unlawful Eviction.
Medications are not locked.
Cleaning supplies are accessible to residents.
Staff not meeting the needs of a resident.
Staff did not treat resident with dignity.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA identified herself to Business Director Susan Dizon, was granted entrance, and met with Resident Service Director (RSD) River Pagala, and discussed the purpose of the visit.

The Department’s investigation consisted of facility, resident, and outside source records reviews, a facility tour, and staff interviews.

It was alleged that Resident 1 (R1) was served an unlawful eviction, facility staff were not meeting R1’s needs, and facility staff did not treat R1 with dignity. A resident records review revealed R1 moved into the facility on March 19, 2020, with a Primary diagnosis of Invasive Ductal Carcinoma of the right breast with metastasis. Resident records also revealed R1’s did not have a history of aggressive or inappropriate behaviors, was able to leave unassisted, could communicate needs, and followed instructions.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210514092305
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CLOISTERS OF THE VALLEY, LLC
FACILITY NUMBER: 374604267
VISIT DATE: 11/14/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Records also revealed at the time of admission R1 was continent and able to manage all their own daily living skills except they required minimal assistance with bathing and grooming reminders.

Further review of R1’s resident records revealed less than a month after R1's admission on March 19, 2020, they started to undergo changes in health conditions. In addition, R1 started to display behaviors of concern. A review of facility records dated February 21, 2021, revealed R1’s care needs had increased to requiring a 1 to 2 person assist with ADLs, was non-ambulatory, and required incontinence care. Facility staff conducted a re-appraisal and updated R1's care plan based on new doctor’s orders. However, on March 21, 2021, R1 was given a 30-day eviction notice for several acts of verbal and physical aggressive behaviors toward staff and other residents in care. Records of R1’s behavior outbursts were dated between September 14, 2020, and February 2, 2021, and included yelling profanities during the day and throughout the night scaring and disrupting other resident’s sleep, and conducting inappropriate acts that were sexual in nature. A facility records review revealed it was clearly defined that these behaviors were breaking the rules of facility conduct per contractual agreement. In addition, outside source records revealed on May 12, 2021, R1 was still residing at the facility and R1’s Primary Care Physician (PCP) had submitted an order for R1 to be relocated to a higher level of care, and they were transferred to a post-acute facility. Regarding facility staff not meeting R1’s needs, as mentioned above, R1’s PCP submitted an order for R1 to be transferred due to needing a higher level of care. In addition, a facility records review and interviews conducted with facility staff revealed R1 would refuse assistance by facility staff and would become verbally and physically aggressive.

Lastly, it was alleged medications were observed unlocked and cleaning supplies were accessible to residents in care. Staff interviews revealed all medications are kept in locked med-carts, and cleaning supplies were kept in locked storage. During facility tours, LPA observed medications and toxins to be locked and inaccessible to residents in care. (See LIC 811 for confidential name).

Due to lack of corroborating evidence, the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

LPA Correia conducted an exit interview with RSD Pagala who was advised a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058) will be provided and signature on this report acknowledges receipt of the rights.

SUPERVISORS NAME: Jennifer Lott
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2