374604267-11-12-2021-08-AS-IESA-C9A3PG-20211130172529

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604267
Report Date: 11/12/2021
Date Signed: 11/12/2021 03:46:48 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/05/2021 and conducted by Evaluator Dang Nguyen

COMPLAINT CONTROL NUMBER: 08-AS-20211105151142

FACILITY NAME:	CLOISTERS OF THE VALLEY, LLC		FACILITY NUMBER:	374604267
ADMINISTRATOR:	KELLY, CHANNA		FACILITY TYPE:	740
ADDRESS:	4171 CAMINO DEL RIO SOUTH		TELEPHONE:	(619) 283-2226
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92108
CAPACITY:	70	CENSUS: 58	DATE:	11/12/2021
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Executive Director Channa Kelly		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Licensee listed incorrect license number on their public website.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced complaint visit to deliver a finding regarding the above allegation. LPA was welcomed by and identified himself to receptionist Abby Viado. LPA then met with and discussed the purpose of the visit with Executive Director Channa Kelly.

The Reporting Party (RP) alleged that Licensee listed an incorrect license number on the home page of the facility’s public-facing website. As a result, RP was unable to independently access the facility’s compliance history through the Department’s transparency website. The Department’s investigation consisted of an audit of the facility’s public-facing website (https://cloistersmissionvalley.com/) on November 5, 2021, the same day that the complaint was filed. [CONTINUED ON LIC 9099-C]

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Rebecca Hedgecock	TELEPHONE: (619) 767-2329
LICENSING EVALUATOR NAME: Dang Nguyen	TELEPHONE: (619) 210-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20211105151142

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CLOISTERS OF THE VALLEY, LLC	FACILITY NUMBER: 374604267
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 11/12/2021

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 12/12/2021 Section Cited CCR 87206(a)	1 2 3 4 5 6 7	Advertisements and License Number: “…licensees shall reveal each facility license number in all public advertisements, including Internet…” This requirement is not met, as evidenced by:	1 2 3 4 5 6 7	Administrator shall audit their website home/landing page and all sub-pages, then direct the facility’s website manager to make the necessary correction(s) to their advertised facility license number. Administrator shall submit proof of correction to LPA by the POC due date.
	8 9 10 11 12 13 14	Based on LPA observation, licensee did not reveal the facility’s true license number in a public advertisement, specifically their Internet website, which posed a potential impact on the facility’s plan of operation.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Rebecca Hedgecock	TELEPHONE: (619) 767-2329
LICENSING EVALUATOR NAME: Dang Nguyen	TELEPHONE: (619) 210-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2021

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2021

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20211105151142

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CLOISTERS OF THE VALLEY, LLC	FACILITY NUMBER: 374604267
	VISIT DATE: 11/12/2021

NARRATIVE

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[CONTINUED FROM LIC 9099]

It was discovered that at the bottom of the landing/home page of the facility’s website, Licensee incorrectly listed “#372604267” as their facility number. [Their actual facility number is 374604267]. Although the error was of one digit, it was enough to impede the public’s ability to use “Search by Facility Number” on the Department’s website.

Per California Code of Regulations, Title 22, Section 87206(a), Licensees “shall reveal each facility license number in all public advertisements, including Internet…” The intent of the regulation is for the public to have independent and unfettered access to view facility compliance history.

Based on LPA observation, a preponderance of evidence exists, and the allegation is substantiated. A deficiency is cited per California Code of Regulations, Title 22; refer to the attached LIC 9099-D. A plan of correction was jointly developed. An exit interview was conducted with Kelly, to whom a copy of this report and the Licensee/Appeal Rights (LIC 9058 01/16) were provided via E-mail.

SUPERVISOR'S NAME: Rebecca Hedgecock	TELEPHONE: (619) 767-2329
LICENSING EVALUATOR NAME: Dang Nguyen	TELEPHONE: (619) 210-9024
LICENSING EVALUATOR SIGNATURE:	DATE: 11/12/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2021

LIC9099 (FAS) - (06/04)

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