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32 | Allegation: Facility not allowing resident to make phone calls.
LPA George conducted interviews which revealed R1s POA requested for the facility staff to not allow R1 to make or receive phone calls with a particular identified contact. The identified contact has recently come to the facility and has reportedly displayed concerning behavior, such as showing the exits in the facility. R1 was also upset after the visit that occurred on 6/12/22. R1 was observed to be still be visibly upset from a phone call that occurred on 6/15/22, with the identified contact. It was reported that during this phone call R1 was informed about issues with their POA and the identified contact. R1 was making statements that the facility was going to be sued as well as the facility staff observed R1 being coached on what to say if they were contacted by the department.
Therefore, we have found that the allegation of Facility not allowing resident to make phone calls. was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.
An exit interview was conducted, and a copy of this report was provided to Kimberly Malaspina, Executive Director. |