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25 | Licensing Program Analyst (LPA) Elizabeth Hamilton conducted an unannounced Case Management via Zoom due to COVID-19. LPA Hamilton identified herself and explained the purpose of the visit with Health Services Director, Nicole-Jane Alfaro.
Today's visit was in response to Incident Reports the Department received on 09/11/2020, 09/13/2020 and 09/15/2020. During today's visit, LPA interviewed staff, requested resident and facility records and briefly toured the facility.
An exit interview was conducted with Health Services Director, Nicole-Jane Alfaro and a copy of this report along with Licensee/Appeal Rights (LIC9058 01/16) was provided to Nicole-Jane Alfaro via email with an electronic read receipt. |