374604281-5-6-2026-08-AS-APAO-DUBTEM-20260522144009

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604281
Report Date: 05/06/2026
Date Signed: 05/06/2026 11:56:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20240327160215

FACILITY NAME:	OAKMONT OF PACIFIC BEACH		FACILITY NUMBER:	374604281
ADMINISTRATOR:	CAROLINE SENTENO		FACILITY TYPE:	740
ADDRESS:	955 GRAND AVE		TELEPHONE:	(858) 373-9300
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92109
CAPACITY:	92	CENSUS: 69	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	10:58 AM
MET WITH:	Shawn AMIRHOUSEHMAND, Administrator		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Illegal eviction.
Staff does not ensure resident's room is clean and sanitized.
Staff are not meeting resident's restroom needs.
Staff do not respond to resident's call button in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced phone call to deliver findings regarding the above-mentioned allegations. LPA spoke with the Administrator. LPA identified herself, disclosed the purpose of the call, and reviewed the elements of the findings with the Administrator.

On March 27, 2024, a complaint was received regarding an illegal eviction, lack of cleanliness and sanitation in resident rooms, failure to meet restroom needs, and delayed response to resident call buttons by staff at Oakmont of Pacific Beach.

The investigation included a review of resident records, interviews with facility staff, direct observations of staff practices and responses, and analysis of call button response logs.

Continued on 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240327160215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: OAKMONT OF PACIFIC BEACH	FACILITY NUMBER: 374604281
	VISIT DATE: 05/06/2026

NARRATIVE

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No evidence of illegal eviction was found. Interviews with the management team confirmed that all eviction procedures followed proper protocols. Resident 1 (R1) had not been evicted from the facility and moved out of the facility on March 30, 2024. It was additionally noted that the Power of Attorney (POA) refused to sign the arbitration agreement.

Direct observations and spot checks revealed that resident rooms were clean and properly sanitized. There was no evidence to suggest that staff were neglecting cleaning or sanitation duties. Observations confirmed that staff assisted residents with restroom needs promptly and respectfully. The average call button response time was approximately 15 minutes. The longest recorded wait time within the last 30 days was 30 minutes for Resident 1. Records review and observations confirmed that staff generally responded to call buttons in a timely manner; however, it was noted that staff often required reminders to clear call buttons after assistance was provided. It was also determined that additional services related to housekeeping beyond one time per week were not added to the resident’s care plan.

Direct observations confirmed that staff responded to call buttons appropriately during the course of the investigation.

The Department’s investigation found that all allegations were unsubstantiated. Facility records, staff interviews, and direct observations support the conclusion that the care and services provided meet required standards. A finding of unsubstantiated means that although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted with the Administrator. A copy of this report and Licensee’s Rights (LIC 9058 03/22) were provided to the Administrator electronically, and receipt of the Licensee Rights was confirmed.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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