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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604281
Report Date: 08/07/2026
Date Signed: 08/07/2026 02:13:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Janet Ngallo
COMPLAINT CONTROL NUMBER: 08-AS-20260508135811
FACILITY NAME:OAKMONT OF PACIFIC BEACHFACILITY NUMBER:
374604281
ADMINISTRATOR:AMIRHOUSEHMAND, SHAWNFACILITY TYPE:
740
ADDRESS:955 GRAND AVETELEPHONE:
(858) 373-9300
CITY:SAN DIEGOSTATE: CAZIP CODE:
92109
CAPACITY:92CENSUS: DATE:
08/07/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Executive Director Shawn AmirhousehmandTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Resident sustained fractures due to staff neglect.
INVESTIGATION FINDINGS:
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Licensing Program Analyst(LPA) Janet Ngallo conducted an unannounced subsequent visit to deliver findings regarding the above mentioned complaint allegation. LPA was greeted by, introduced themselves to, and discussed the purpose of the visit with Executive Director Shawn Amirhoushmand.

On 05/08/2026, it was alleged that a resident(R1) sustained fractures due to staff neglect. The department's investigation consisted of interviews and records review.

[Cont. on LIC 9099-C]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 08-AS-20260508135811
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: OAKMONT OF PACIFIC BEACH
FACILITY NUMBER: 374604281
VISIT DATE: 08/07/2026
NARRATIVE
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[Cont. from LIC 9099]
Regarding the allegation, R1 had an unwitnessed fall in the bathroom on 05/05/2026, and was sent out for evaluation and treatment due to pain in their right leg. R1 was diagnosed with a right hip fracture at the hospital. Interviews revealed that R1 had been experiencing a noticeable decline beginning in mid-April 2026. Staff consistently reported that R1 required increased assistance with activities of daily living, including grooming, dressing, bathing, reminders for meals, and escorts due to fall-risk concerns. Interviews indicated that R1 demonstrated at times some confusion, periods of disorientation, and resistance to accepting assistance due to a desire to remain independent. Staff stated that R1 rarely used the call pendant, despite frequent reminders about using the device, and preferred to perform most tasks independently.

Interviews further revealed that, in response to R1’s decline, R1's care plan was updated through a change of condition assessment. Staff reported performing more frequent safety checks, two to three times per shift or more due to R1's decline. Staff stated that these checks were conducted to monitor R1’s safety, ensure R1 was getting to meals, and prevent falls. Staff stated they routinely checked on R1 in the mornings, during meal periods, and throughout their shifts due to concerns about R1's decreased awareness and occasional confusion or forgetfulness.

Records review corroborated staff statements. A change of condition assessment dated April 2026 documented that R1 required increased assistance with ADLs, including medication assistance, standby help for grooming and toileting, and hands-on assistance for bathing, and notes that R1 was at moderate risk for falling according to the fall risk assessment and was to be provided personalized interventions, per fall management protocol. R1 did not require status checks.

Records review of R1's incident report dated 05/05/2026 documented that R1 sustained an unwitnessed fall in the bathroom, was unable to bear weight, and was transported to the hospital where a right hip fracture was diagnosed. Review of charting notes reflected that staff discovered the fall during routine medication pass and took appropriate steps, including contacting emergency services and completing all required notifications.

Based on interviews and records review, the preponderance of evidence standard has not been met, therefore the above allegation is found to be unsubstantiated. An exit interview was conducted with Executive Director Shawn Amirhoushmand and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 01/16), were provided. Their signature confirms receipts of these documents.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/07/2026
LIC9099 (FAS) - (06/04)
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