374604298-1-14-2026-08-AS-RCLK-DQRS7S-20260128123800

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604298
Report Date: 01/14/2026
Date Signed: 01/14/2026 03:05:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2024 and conducted by Evaluator Jose DeLaCruz

COMPLAINT CONTROL NUMBER: 08-AS-20240501130651

FACILITY NAME:	MACKENZIE CARE HOME		FACILITY NUMBER:	374604298
ADMINISTRATOR:	PREECE, RAQUEL		FACILITY TYPE:	735
ADDRESS:	2487 MACKENZIE CREEK R		TELEPHONE:	(619) 752-9851
CITY:	CHULA VISTA	STATE: CA	ZIP CODE:	91914
CAPACITY:	4	CENSUS: 4	DATE:	01/14/2026
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	House Manager Tara Lockhart		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Lack of supervision resulting on client on client sexual abuse

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Jose De La Cruz conducted an unannounced visit to conclude a complaint investigation regarding the above allegation. LPA was greeted and granted entry House Manager Tara Lockhart, to whom he identified himself and explained the purpose of the visit.

The complaint alleged that lack of supervision resulted on client-on-client sexual abuse. As part of the investigation, the Community Care Licensing Division (CCLD) conducted interviews with the facility clients, staff, as well as outside sources.

[CONTINUED ON LIC 9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20240501130651

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MACKENZIE CARE HOME	FACILITY NUMBER: 374604298
	VISIT DATE: 01/14/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

[CONTINUED FROM LIC 9099]

On May 07, 2024, the Department interviewed the reporting party (RP) who clarified that they filed the report as a precaution after receiving information from the facility that one client (C1) disclosed having a sexual relationship with another client (C2). During the interview, RP explained that the facility clarified that the interaction was consensual, and that the purpose of the report was to obtain resources and sexual education to support C1 and C2, both of whom are adults. When further probed if they had any concerns regarding abuse, or lack of supervision in the facility, RP stated that they did not have concerns.

On May 08, 2024, an interview was conducted with the Licensee (S1), the person who first reported the interaction between C1 and C2. S1 stated that when C1 first reported the interaction, they clarified that it was consensual between them and C2, who also corroborated consent. S1 explained that while the relationship was consensual, the report was made to outside agencies as well as C1 and C2s doctor in an effort to ensure safe practices.

On May 08, 2024, a private interview was conducted with C1. C1 stated that the relationship between them and their roommate was consensual, and denied any unwanted or inappropriate touches. Furthermore, C1 mentioned not having any concerns regarding staff or the facility.

Another two clients (C3, C4) and the facility administrator (S1) were interviewed and none of them expressed any concerns regarding C1 or C2, nor were any concerns raised about abuse or neglect in the facility.

Based on records reviewed, observations, and interviews conducted the preponderance of evidence standard has not been met, and the allegation is deemed unsubstantiated. No deficiencies were cited in accordance with the California Code of Regulations. An exit interview was conducted with House Manager Tara Lockhart, to whom a copy of this report, the LIC9099-C pages, and the Licensee/Appeal Rights (LIC9058 03/22) were provided during today’s visit.

SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Jose DeLaCruz
LICENSING EVALUATOR SIGNATURE:	DATE: 01/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2