374604317-9-17-2025-08-AS-SJAB-DLNLA2-20250919083426

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604317
Report Date: 09/17/2025
Date Signed: 09/17/2025 02:10:37 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2025 and conducted by Evaluator Tiffany Holmes

COMPLAINT CONTROL NUMBER: 08-AS-20250325095359

FACILITY NAME:	NOR LIVING 2 LLC		FACILITY NUMBER:	374604317
ADMINISTRATOR:	GEORGE, AYAD		FACILITY TYPE:	735
ADDRESS:	1950 AVON LANE		TELEPHONE:	(619) 335-0566
CITY:	SPRING VALLEY	STATE: CA	ZIP CODE:	91977
CAPACITY:	6	CENSUS: 6	DATE:	09/17/2025
		UNANNOUNCED	TIME BEGAN:	01:55 PM
MET WITH:	Ayad George, Administrator		TIME COMPLETED:	02:10 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee did not maintain staffing ratios as specified by the regional center for the resident
Facility staff misinformed resident of right to file complaints
Facility’s policy concerning family visits restricted family involvement
Facility staff did not provide planned recreational activities for resident
Facility staff did not provide transportation for resident as needed
Licensee retaliated against resident

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Ayad George, Administrator

LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA conducted the initial visit on April 3, 2025 and conducted a tour of the facility. It was alleged that the licensee did not maintain staffing ratios as specified by the regional center for the resident. Interviews revealed that they have enough staffing to work with the clients. Interviews with staff revealed they are not understaffed. Interviews revealed that they usually have 2-3 for the morning, afternoon and evening shifts and one for the over night. Interviews with outside sources revealed the ratio is 1 staff to 3 clients.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20250325095359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: NOR LIVING 2 LLC	FACILITY NUMBER: 374604317
	VISIT DATE: 09/17/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was alleged that the facility staff misinformed resident of right to file complaints. Interviews revealed that the Licensing Poster see something say something is posted on the wall for all clients to see and any visitors. Interviews revealed they have a part in the admission agreement that also stated how they can file a complaint. Interviews revealed at intake they go over all policies and the responsible party signs the documents..

It was alleged that the facility’s policy concerning family visits restricted family involvement. Interviews revealed that the clients are able to have visitors and that they have not denied or refused the clients having visitors. Interviews revealed they have a part in the admission agreement that also stated how the visitation works and family involvement is welcomed. Interviews with outside sources revealed they did not have any complaints about the facility and them restricting family involvement.

It was alleged that the facility staff did not provide planned recreational activities for resident. Interviews revealed the clients make up the schedule of what activities they want to do and they all agree or come up with another plan. Interviews revealed that there are staff to stay at home with any clients that don't want to partake in any outside activities. Interviews with outside sources revealed that (C1) wanted to do their own thing and had the one on one staff to do things with but the requests began to become more challenging due to C1s restrictions in certain communities. Interviews revealed they did provide recreational activities for clients.

It was alleged that the facility staff did not provide transportation for resident as needed. Interviews revealed that staff provide the clients transportation to where they want and need to go. Interviews revealed the staff provide transportation as much as possible that is within reason. They will discuss any issues or anything that will not permit them to take the clients somewhere Interviews with outside sources revealed. Interviews with outside sources revealed the facility did provide transportation for clients.

It was alleged that the licensee retaliated against resident. Interviews with one outside source revealed that the licensee retaliated against the client by giving them a 30 day notice after a meeting with San Diego Regional Center and the probation department. Interviews with facility staff and another outside source stated that the client received a 30 day notice due to their behaviors and the facility not being able to meet their needs.

Based on the evidence obtained from interviews, and record review, the complaint allegations of licensee did not maintain staffing ratios as specified by the regional center for the resident, facility staff misinformed resident of right to file complaints, facility’s policy concerning family visits restricted family involvement, facility staff did not provide planned recreational activities for resident, facility staff did not provide transportation for resident as needed and the licensee retaliated against resident are unsubstantiated. The allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Administrator, Ayad George via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 2