<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374604330
Report Date: 04/21/2026
Date Signed: 04/21/2026 11:09:48 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Renita Hall
COMPLAINT CONTROL NUMBER: 08-AS-20250319121655
FACILITY NAME:AMARIS CENTER FOR CHANGEFACILITY NUMBER:
374604330
ADMINISTRATOR:GASQUE, RUKHSANAFACILITY TYPE:
775
ADDRESS:250 E DOUGLAS AVETELEPHONE:
(202) 520-3781
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:40CENSUS: 27DATE:
04/21/2026
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Shanta Hines, DirectorTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff transported clients in an unsafe manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. The Administrator allowed LPA entry. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Administrator.

On March 19, 2025, the Department received a complaint alleging that facility staff transported clients in an unsafe manner. LPA conducted an unannounced visit to the Day Program and completed interviews with clients, staff, and the Licensee.

LPA interviewed multiple clients regarding transportation safety. Clients stated that they feel safe while being transported by day program staff and reported that they have not observed any reckless driving. Clients also reported that they wear their seat belts during transportation. One client reported that on one occasion another vehicle almost hit the van; however, they still stated that they feel safe overall.

Continued on 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250319121655
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: AMARIS CENTER FOR CHANGE
FACILITY NUMBER: 374604330
VISIT DATE: 04/21/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff interviewed stated that the vans utilized by the Day Program are unmarked and do not have a logo or identifying information indicating that the vehicles belong to the facility. Staff reported that, due to this, it could be difficult to determine whether a vehicle involved in an incident was associated with the facility.

The Licensee stated that upon receiving the initial complaint, there was limited information provided, including no specific date, time, or identifying details regarding the alleged incident. The Licensee reported that attempts to follow up on the allegation were unsuccessful due to the lack of additional information.

Based on interviews conducted and information obtained, there is insufficient evidence to support the allegation that facility staff transported clients in an unsafe manner. Therefore, the allegation is deemed unsubstantiated. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.
SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2