374604330-4-21-2026-08-AS-APAO-DTMQ2S-20260430114737

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604330
Report Date: 04/21/2026
Date Signed: 04/21/2026 11:33:32 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/19/2025 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20250219134639

FACILITY NAME:	AMARIS CENTER FOR CHANGE		FACILITY NUMBER:	374604330
ADMINISTRATOR:	GASQUE, RUKHSANA		FACILITY TYPE:	775
ADDRESS:	250 E DOUGLAS AVE		TELEPHONE:	(202) 520-3781
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	40	CENSUS: 27	DATE:	04/21/2026
		UNANNOUNCED	TIME BEGAN:	11:25 AM
MET WITH:	Shanta Hines, Director		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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lack of supervision resulting in client on client altercations

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. The Director allowed LPA entry. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Director.

On February 19, 2025, the Department received a complaint alleging lack of supervision resulting in client-to-client altercations. LPA conducted an unannounced visit and completed interviews with clients and staff.

LPA interviewed Client 2 regarding interactions with Client 1. Client 2 stated that they and Client 1 were best friends and would spend time together outside of the facility, including going to the movies. Client 2 reported that they and Client 1 would trade and sell toys to one another and maintained a friendly relationship. Client 2 acknowledged that they and Client 1 would sometimes argue; however, Client 2 denied any physical altercations and specifically denied pulling a chair out from underneath Client 1 during any disagreement. Client 2 also stated that they have not witnessed any client-to-client altercations at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250219134639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: AMARIS CENTER FOR CHANGE	FACILITY NUMBER: 374604330
	VISIT DATE: 04/21/2026

NARRATIVE

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Client 2 reported that Client 1 is no longer at the facility and stated that they have not seen Client 1 in approximately five months. Client 2 shared that they have attempted to contact Client 1, but have not received a response, and stated they do not know why Client 1 has not responded but still consider Client 1 to be a friend.

Staff reported that Client 1 and Client 2 were friends who frequently interacted, including trading and selling items to one another. Staff stated that while the clients would occasionally have verbal disagreements, they would resolve their issues and continue their friendship. Staff denied witnessing any physical altercations between the clients and did not report any concerns regarding supervision related to client interactions.

Based on interviews conducted, there is insufficient evidence to support the allegation that lack of supervision resulted in client-to-client altercations. Therefore, the allegation is deemed unsubstantiated. An unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Director. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Director and her signature on this report confirms receipt of the Licensee Rights.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 04/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026

LIC9099 (FAS) - (06/04)

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