374604331-7-28-2026-08-AS-APAO-DWQ5KK-20260806200142

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374604331
Report Date: 07/28/2026
Date Signed: 07/28/2026 10:24:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/22/2026 and conducted by Evaluator Janet Ngallo

COMPLAINT CONTROL NUMBER: 08-AS-20260722151235

FACILITY NAME:	MARANATHA DAY PROGRAM		FACILITY NUMBER:	374604331
ADMINISTRATOR:	GUIBERT, NICOLE		FACILITY TYPE:	775
ADDRESS:	1112 BROADWAY, #103		TELEPHONE:	(619) 760-3322
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	45	CENSUS: 35	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	08:45 AM
MET WITH:	Operations Mananger Cindy Pedrero		TIME COMPLETED:	10:35 AM

ALLEGATION(S):

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Staff do not ensure facility has adequate glove supplies.
Staff do not ensure facility is in clean and sanitary conditions.
Staff does not ensure facility door is in good repair.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Janet Ngallo conducted an unannounced visit to initiate a complaint investigation and deliver findings regarding the above‑mentioned allegations. LPA identified themselves and met with Operations Manager Cindy Pedrero to discuss the purpose of the visit and elements of the complaint.

On 07/22/2026, it was alleged that staff do not ensure facility has adequate glove supplies, staff do not ensure facility is in clean and sanitary conditions, and that staff does not ensure facility door is in good repair. The department's investigation consisted of interviews, records review, and LPA observations.

[Cont. on LIC 9099-C]

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260722151235

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MARANATHA DAY PROGRAM	FACILITY NUMBER: 374604331
	VISIT DATE: 07/28/2026

NARRATIVE

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[Cont. from LIC 9099]

Regarding the allegation that staff do not ensure facility has adequate glove supplies, interviews revealed that inventory is overseen by designated staff who maintain weekly supply lists and submit orders ahead of time to avoid shortages. Staff reported gloves are stored in multiple areas throughout the facility and supplies are replenished promptly when needed. Staff stated that supply orders are placed regularly and the facility maintains stocked supply cabinets. Interviews consistently reported the availability of gloves, paper towels, hand sanitizer, and other cleaning related items.

Records review of recent supply orders dated June 15 and July 14, 2026 showed orders for cleaning materials, including gloves and hand sanitizers.

LPA observed multiple storage areas containing gloves, paper towels, toilet paper, trash bags, hand sanitizers, and other cleaning supplies. No shortages were observed.

Regarding the allegation that staff do not ensure the facility is kept in clean and sanitary conditions, interviews reported that a contracted cleaning service provides professional cleaning twice per week after program hours. Staff also reported having a daily cleaning schedule assigning duties such as sweeping, trash removal, bathroom cleaning, windows, tables, sinks, and spot mopping.

Records review of the cleaning duty schedule confirmed daily assignments Monday through Friday for multiple staff, covering bathrooms, tables, sinks, trash, sweeping, and additional cleaning related tasks.

During the visit, LPA conducted a facility tour and observed no malodors and found the facility to be clean and sanitary.

Regarding the allegation that staff do not ensure a facility door is kept in good repair, interviews reported that damage to one facility bathroom door occurred due to client behaviors. Interviews stated the door was repaired promptly. Interviews reported the door now locks and functions appropriately.

LPA observed the bathroom door that had recently been repaired. The door closed and latched appropriately, and no safety hazards were observed. [Cont. on LIC 9099-C pg.1]

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20260722151235

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MARANATHA DAY PROGRAM	FACILITY NUMBER: 374604331
	VISIT DATE: 07/28/2026

NARRATIVE

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[Cont. from LIC 9099-C]

Based on interviews, records review, and LPA observations, the preponderance of evidence standard has not been met, therefore, these allegations are found to be unsubstantiated. An exit interview was conducted with Operations Manager Cindy Pedrero and a copy of this report, along with Licensee/Appeal Rights (LIC 9058 01/16), were provided. Their signature confirms receipts of these documents.

SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Janet Ngallo
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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