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25 | Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced complaint investigation and in conjunction conducted a case management visit. LPA Lopez identified herself and was granted entry by Erlinda Mascardo, Administrator. LPA stated the purpose of the visit and reviewed the basic elements of the visit with Administrator Mascardo.
During today’s visit, LPA toured the facility, conducted staff and client interviews, and requested and obtained relevant records.
During the complaint investigation, there noted concerns regarding food service, specifically availability of snacks for clients; ants in the kitchen area; and staff not being respectful towards clients.
LPA’s observations notes that there were few ants on a counter top. There was sufficient food in both of the refrigerators and cabinets. The facility does have a schedule on the refrigerator door with snacks annotated. LPA did observe that the snacks on the schedule were available. There were two staff at the facility and the Administrator during the time of the visit. Although no deficiencies are being cited today, the facility was provided with technical assistance regarding the following Title 22 regulations: Section 80076 Food Service; and Section 80072 Personal Rights.
An exit interview was conducted with Administrator Mascardo and a copy of this report, along with the Licensee/Appeal Rights (LIC 9058 03/22) were provided to the Administrator Mascardo at the conclusion of the visit. The signature below serves as receipt of confirmation that the documents were received. |